Disha Eye Hospitals Complaints & Reviews

Grievance Status for registration number : DHLTH/E/2024/0004678
Grievance Concerns To
Name Of Complainant
Susmita Bhattacharjee
Date of Receipt
20/03/2024
Received By Ministry/Department
Health & Family Welfare
Grievance Description
Health & Family Welfare Hospitals Other Hospitals
[protected]---
Chairman at Disha Eye Hospitals
Disha Eye Hospital...

I visited this hospital to consult for my family. We consulted with Dr Padmawati bhattacharyaa. When we asked few questions related to our concerns with the surgery that she recommended, she started shouting at my father. I have never experienced such rude behaviour from any of the literate person holding such respected position.This is a big shame to such big Fame. I would never recommend anyone from my close one to consult such illiterate...

Dr Mrinmoy dey .l booked for OPD. when i book at counter I asked doctor available.yes.
But i wait aprox 1.5 hour but doctor busy another works our emergency nothing for him.so doctor is very irresponsible person.so kindly action against him. Only not i many people suffer for this....

Dr Partha Mondal Operation my mom for left eye and after operation he told that successful operation but now my mom left eye totally damage and Dr told she loss left eye.
Please action on this issue
Dr also charged huge amount for operation....

Sir
Myself sibaprasad Dey PID [protected] ordered for a spectacle on 25 sep 2021, order no ORD[protected] Paid 6660.00 by payment no PT[protected] in sheoraphully DIsha eye hospital. They told the spectacle will be delivered within 10 days. After 10 days I ring to disha [protected], they give a number of a professional courier. They told they will deliver within 1-2 d ays . Today on 11 Oct 2021. I again call but they did not pick...

Amit
6:41 PM (6 minutes ago)
to complaints

I Sri. Amit Kundu wants to inform you that my mother Mrs Kabita Kundu (60 yrs), a resident of C.R. Road Kamar Para, Natagarh, Sodepur. Kol – 700113, had been operated for Cataract Surgery for her left eye (right eye already have no vision) at Disha Eyecare under the observation of Dr. T. K. Sinha. On 20/12/2019 she was admitted for Cataract Surgery (with lense placement)...

My father Mr. Swapan Kumar Mitra (Patient ID P[protected]) had undergone Eye Surgery (Vitrectomy & ILM Peeling) on 17th May, 2019 under Dr. Subhendu Boral at Barrackpore Brunch of your hospital. At the time of admission I have paid Rs. 28750 (Mediclaim package was Rs. 33100) including all charges. Later, the mediclaim company (The New India Assurance Co. Ltd.) sanctioned an initial amount of Rs. 16, 290 in the cashless scheme out of Rs. 33100....

Today my mother and my sister visited Disha eye hospital at Sheoraphuly. Appointment number is SHP19A12018. After the checkup, the doctor advised her to get the cataract operated on without further delay. So, they visited the TPA desk for discussing the packages for a cashless claim, because she is having medical insurance. I asked my mother to hand over the phone to the lady sitting at the desk so that I may facilitate the ease of explaining...

We were asked to pay balance money of rs. 5000 for the surgery as initial approval ofrs. 18000 was provided by max bupa insurance co. Hospital forced to pay the balance before surgery else surgery will be stopped until the whole amount received.
Kindly train your hospital staff what cashless means and what is the difference between cashless and reimbursement....

For disha there is no customer service available. The numbers shared in the prescripion and internet is of no use. Even face to face behaviour of the disha members are pathetic. For mediclaim the insurance company is waiting for a document for 3 days but disha is not responding at all. So everytime the custoners will go through this mental harrasment?? Is there any possiblity to take proper steps and to let them kmow how to behave or assist...

My wife had done chalazion surgery in disha eye hospital - gariahat under
Dr. Sujoy banik on 15th nov'17.
It was been told to us that after 3 days, she can resume to her normal work
Very sorry to say that 2 weeks gone, she can't see properly through her left eye which has gone chalazion surgery and the chalazion re-occur in the same eye same position.
The eye pupil was diluted in such a way still it didn't come...

I am sourav singha roy and i am a phd fellow of madras iit. Yesterday i go to disha eye hospital (Barrackpore brunch) for eye check-up. The behaviour of receptionist of room number 106 was terrible. Their behaviour was so rude that i can't explain it in words. Even when i go for making complaint they make call to complaint desk and the attitude of that lady at complaint desk was terrible. That is the reason why most of the people have fear...

I was suggested to wear glass for constant use. I made glass, but my view is more unclear. Then I realize that the power and axis mentioned in the presentation are different from the machine generated report.. I remember the information in machine generated slip. I also have photo image of that slip, which I found different from the presentation... My PID - P[protected], SHEORAPHULY...

Front desk receptionist named Moumita mondol was behaving so rude with my wife .i have no clue.who hires them ?
No single penny hospitality.poeple do come to hospital with a hope.if this kind of gesture we get from your staff.disgustting nonsense idiotic behaviour.we were talking appointment so my wife was asking about the doctors which will be available ? The receptionist making faces laughing etc etc....

On 22/02/2017 I go Durgapur Disha Eye Hospital for doing OCT at Left eye as per advice Durgapur Steel Hospital.I also took appointment on 22/02/17 to do that.Actual cost of OCT at one eye is Rs300/- .But Durgapur Disha bill me double, one for oct Rs300/- and another for consultation Rs200/- i.e total 500/-.It is first time Disha Eye Hospital behave me like that.I consult with my Durgapur Steel Hospital doctors they told me it is illegal to...

From Sri Ramkripal Bhattacharjee
73, Tarafdar Para Road
P.O. Authpur
Dist. North 24 Pgs.
West Bengal
Pin.743128
Mo.[protected]
To
Dr. Debasis Bhattacharjee
Disha Eye Hospital
Barrackpore

Sub. Sanction and approval of
Ref. Policy No.311700/48/2017/4635
PNB Oriantal Royal Mediclaim PolicySchedule
...

Disha eye hospital, Barackpore although provides good service and is equipped with best equipments, some doctors often are unavailable. May be the doctors are running private clinics in duty hours. Room No. 8, ground floor, Doctor Sougata Basu (DOMS, FCLL) comes from kolkata and always late. That too he remains in Disha hospital, Barackpore for just few hour. Most of the time he reamains unavailable....

From Sri Alik Kr. Bhattacharjee
44, Bindubasini Road
P. O. Bhatpara
Dist. North 24 Parganas
West Bengal
Pin.743123
Mo.[protected]
Email [protected]@yahoo.co.in
To
The CMO.
Disha Eye Hospital Barrackpore
Sub. Retaintion of documents by Disha Eye Hospital Helpdesk
submitted on 24, 11, 2016 for cashless Cataract Operationbr...

From sri ramkripal bhattacharjee
73, tarafdar para road
P. O. Authpur
Dist. North 24 pgs.
West bengal
Pin.743128
Mo.[protected]
To
The customer care
Disha eye hospital barrackpore
Sub. Sanction and approval of
Ref. Policy no.311700/48/2017/4635
Pnb oriantal royal mediclaim policyschedule
Agent bc [protected] pnb jagatdal cr3795
Cashless request...

On April 2nd My mother had an cataract surgery from Disha eye hospital. I applied medical insurance (UHC Parekh). Authorization amount was Rs. 21000/- for that surgery, but hospital mentioned Rs. 26500/-. In the approval letter o[censored]HC it was clearly mentioned that the hospital can not charge any extra amount from patient other than authorized amount of 21000/-. but on the surgery day hospital charged a amount of Rs 5500/- from me and mentioned...