[Resolved]  Hitachi Home & Life Solutions India [Hhli] — Change of new faulty hitachi inverter air conditioner

Address:

Khordha, Odisha, 751015

I had purchased a hitachi ac inverter 1.5 ton kasikoi5400irsa518caea on 24april2017 in emi scheme financed from bajaj finance from raj electronics bhubaneswar. After purchasing i was informed about instalation charges. Which should have been informed before i could makeup my mind. At last it was agreed for me paying rs800/- more thereafter it was installed on 25april, but was not cooling. Then again in the evening same people came but couldnot satisfactory explain its function. On insistence about their identity, they disclosed that they were hired peoples. I requested them to go and send authorised mechanic. Again on 26 april in the evening on repeated calls one mechanic from hitachi came and checked. He informed about compressor cutting off so had to check. He opened both indoor and outdoor component. Seeing this i asked why he has to open further pcbs of a new set. He said that cooling has restored but the cause of tripping is to be investigated as their is some problem in the functions. I refused further opening rather i asked to replace the set. The vendor and the technician agreed but again on 28 april they came and said that the set is working and problem with our supply. I explained them about another ac working in the other side room which is 10 years old samsung 5 star ac. Moreover i had also checked from an electrician who said both stabiliser and supply is perfect. Same when informed to the hitachi persons they said i have to wait for seven days to change it. What about my customer rights as i have paid the price they should provide a serviceable new set immediately.