[Resolved]  Hitachi Home & Life Solutions India [Hhli] — No free servicing done of Air conditioner

Address:

Kolkata, West Bengal, 700008

Dear Sir / Madam

I had purchased a HITACHI 1.2 TON SPLIT AC from Khosla Electronics, Kolkata on June, 2016. Subsequent to the purchase the installation team came and installed the AC very badly and also not in compliance with the installation requisites mentioned in the installation manual. thereafter, we called the installation team once again and after lot of arguments could at last convince them about the non compliance of the installation, as well as show them the manual for further obedience. After which the team re-installed the AC as per the standards, without charging anything extra for the same.

Since then, I have made several requests for the demo and also for the free servicing of the AC within the time span of 1 year. But no one came for the same. Please note, since my husband and myself, both being working professionals we could only be available on Saturdays and Sundays. However, its been a year and we have still never had a single servicing done for the AC.

Please note, we were under the impression that HITACHI is the best brand for AC's, and hence we chose the said brand. However, our first impression with HITACHI is so bad that we would never ever think of buying a HITACHI product again and would advice others also against this. in fact we recently bought another 1.5 ton split AC of RELIANCE RECONNECT and are very satisfied with their after sales service and consumer support.

Nevertheless, since in the month of June 2017, my 1 year of free servicing will end, i would request you to ensure the servicing of my AC ASAP.

Anticipating a quick response and redressal to the above problem.
Regards
Aggrieved Customer
Chayanika Chakraborty, and
Saptarshi Chkraborty
Advocate
M: [protected], [protected])