[Resolved] Home Credit India Finance — Bank account me debit hona tha 16th date ko but signature match nhi huwa hai cash/online payment karne k liye bola hai

ridondaimary

Address:	160103
Website:	www.consumercomplaints.in/home-credit-india-finance-b104518

Name: ridon daimary
Contract number: [protected].
Maine 22nd november mai oppo a37 home credit se finance mai liya tha aur bank account se 1, 399 rs direct debit hone wala tha 16th december ko but debit nhi huwa hai, call karke bataya gaya k, account se debit nhi hopayega isliye online/cash pay karne k liye bola hai. Apke executive ko loan amount lene k liye near water tank, dashmesh nagar, naya gaon, mohali (Pb) address mai bhej do. Thanks

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Dec 20, 2016

Complaint marked as Resolved

Name: Ridon Daimary Contract Number: 3637960623. Maine 22nd November mai Oppo A37 Home credit se finance mai liya tha aur Bank account se 1, 399 Rs Direct Debit hone wala tha 16th December ko but Debit nhi huwa hai, call karke bataya gaya k, Account se debit nhi hopayega isliye Online/Cash pay karne k liye bola hai. Apke executive ko Loan Amount lene k liye Near Water Tank, Dashmesh Nagar, Naya Gaon, Mohali(PB) address mai bhej do. Thanks

Home Credit India Finance customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2016

Home Credit India Finance Customer Care's response Dear Customer,

Thank you for your query to Home Credit India.

We definitely understand your concern and apologized for the inconvenience caused.

In reply to your query, we wish to inform you that we have forwarded your query to the relevant team and we shall provide you with an update within the next 48 working hours.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .

Verified Support

Jan 16, 2017

Home Credit India Finance Customer Care's response Dear Sir,

Thank you for your query to Home Credit India.

With reference to your complaint received on consumer forum we have investigated the same and wish to inform you that your ECS forms has been Rejected stating reason Drawers signature differs and hence you need to make payment using below listed payment channels:
Online Web Portal, India Post, ICICI Bank, Axis Bank, Suvidha, Easy Bill, ITZ Cash, Online Payment through NEFT, Paynimo and Cash pick up by FE.

As per the updated status, the payment made of Rs.1, 400 through field cash pickup has been updated in our records on 21/12/2016 for which you were requesting field executive.

If you want to opt for ECS service, then you need to share us the scanned copy of the cancelled cheque or front page of the passbook copy including details below in the given format:
Account type:
Account number:
Account holder name:
Bank name:
Bank branch:
Micr Code:
IFSC Code:

It will take 10 days to send mandate forms and 30 days post receiving signed mandate forms from your end for ECS processing and till the time ECS service gets approved and active you need to make payment using above listed payment channels.

We did tried to inform you over the call several time with no positive contact and are pleased to inform that your query has been resolved/addressed successfully on above note. I hope you had a great experience with us!

For any further assistance, please feel free to contact our customer care team (Toll Free Number:[protected] or E-mail ID: [protected]@homecredit.co.in).

Yours sincerely,
Siddhiki Toraskar
Home Credit India Finance Private Limited.