May 26, 2018
Updated by Prajith MP Reply from
Honda on May 26, 2018, 12:17 PM for my Issue posted
Dear Mr. Prajith,
Reference to your below communication, we understand inspection of your vehicle was done and vehicle is observed to be normal as per its specification.
Your feedback for performance of the engine while overtaking or uphill driving can be addressed by lowering the gear to smallest possible and accelerating accordingly.
Honda Jazz 1.2 L Pe engine provides maximum torque w.r.t competitor's & performance can be taken with correct synchronization between throttle & gear.
We hope we are able to clarify the queries you had with us.
Kind regards,
Shikha Pathania
Customer Relations
Honda Cars India Ltd.
May 26, 2018
Updated by Prajith MP My Reply for the above mail on Feb 15, 2018, 11:01 AM
Hi Ma’m,
First of all, I am happy that you replied. However, I am really surprised on how you’re answering my concern; the comment youmade on torque efficiency comparing to your competitors seems to be just absurd and I find it pretty hard & unbelievable to take that into my brains. Let me share the torque comparison - I gathered from various sources - of your competitor models that fall in the similar segment of premium hatchbacks.
Honda Jazz : 110 Nm @ 4800 RPM
i20 Active : 115 Nm @ 4000 RPM
Baleno : 115 Nm @ 4000 RPM
Polo : 110 Nm @ 3750 RPM
Tata Tiago : 114 Nm @ 3500 RPM
And, the justification you gave me must be right if I compared my car’s performance with
Tata nano/ wagonr / i10 or any other lower varients.
Let me tell you one thing so clear. Not only am I facing the issue on hilly terrains, but also on plane roads with traffic. Say for instance, while overtaking a vehicle ahead of me, I have to think twice or thrice before I do overtake and make sure that no vehicles are heading towards me from the opposite direction, atleast a 100 yards away. The vehicle does not perform on these situations even on a second gear. Are you asking me to overtake vehicles on 1st gear and speed up to 30-40 kms/hr. Wouldn’t this cause my vehicle to be roughly handled? Who would bear the maintenance cost for these rash driving maneuvers I perform to reach my destination on time?
Now, why am I being so concerned about this? The reason is quite simple, twice I narrowly escaped from hitting on vehicles coming from my opposite direction, while overtaking a vehicle at a speed of 30-40 kms/hr.
I invested ₹ 750, 000 on a premium hatchback to make sure I get the performace what I expect from a premium hatchback. It should be worth the amount what I paid for and not to rely on adjustment driving to get my things done on time. As a matter of fact, I am fed up of shifting the gears every now & then just to make sure my family is safe on road.
And, I would really appreciate i[censored] stop judging my driving abilities coz I have been driving cars of different makes for the past 13 years and I don’t think I am a bad driver either.
Any how, I believe I would have to rely on Social media and see what others have to say about this issue. I strongly believe, I am forced to share the response I received from
HONDA INDIA after getting awesome service from other manufacturers. Before that, I would like to know if you guys can help me in anyway to overcome my issues.
I appreciate your time & efforts, but sad enough that I am not getting a permanent solution. Any questions you have, please let me know.
May 26, 2018
Updated by Prajith MP Honda then replied to me on Feb 15, 2018, 11:01 AM
Dear Mr. Prajith,
While we appreciate to have your detailed feedback however in terms of vehicle performance for pick up is not found abnormal in the car. At the dealership you may visit again for them to share the details however in recent inspection too no error is observed. As per vehicle specification, we do offer you for a comparative test with
Honda Jazz of same age and type for us and our dealership to assure of your car optimal performance.
Rest as we had shared before, the adequate torque generation relates to driving requirement and sync of accelerator, clutch, gears etc will help to the same.
We seek your understanding and trust on us.
Kind regards,
Shikha Pathania
Customer Relations
Honda Cars India Ltd.
Really Shame on Honda motors India team
I am a key customer of Honda Motors japan since 2007 i am using Honda cars, I have used Honda civic 2007 to 2010 then 2010 to 2014 Honda accord then till as of today I am using Honda civic.
Recently I bought one Honda Jazz 2018 in India I never expect from Honda such kind of poor performance from Honda motors, i had race the complaint for performance issue to dealer but i am not satisfied with dealer feedback then i had race the issue the to [protected]@hondacarindia.com but still the same,
kindly check with you RND what you can do on this and sort out immediately otherwise I have no other option to escalate this to manufacturer Honda Motors japan.
please see below pervious communication with dealer
Dear All,
Thank you very much for support.
Dear Ms. Brinzilla,
At the moment am not in the station i will be back after couple of months.
i will check and advise you my family convenient date for pick up my Car from Mahe, please make sure all expenses bear from your side.
Thanks
Shinoj Ram
[protected]
Sent from Outlook
Customer Relations
Reply |
Fri 20/04, 08:16
You;
[protected]@apcohonda.com;
[protected]@apcohonda.com;
[protected]@apcohonda.com
Dear Mr.Ram
Thank you for writing to us, we acknowledge your trailing E-mail.
Your communication has been registered with HCIL, and a unique Communication Id as mentioned in the subject field has been generated.
Further we wish to inform you that we have sought more details on the matter from our concerned dealership for a complete understanding.
Kindly allow us some time to investigate the matter, we assure you that the concerned officials at HCIL or the dealership personnel would get in touch with you at the earliest to resolve the matter.
You may kindly write to us by quoting the above mentioned communication id in case you have any further query about your trailing concern. We assure you of our sincere endeavour to achieve your satisfaction.
Thanking you and assuring you of our best services at all times.
Kind regards,
Team Customer Relations
Honda Cars India Ltd.
-----shinoj ram wrote: -----
To: "[protected]@hondacarindia.com"
From: shinoj ram
Date: 04/19/2018 10:39PM
Cc: "[protected]@apcohonda.com"
Subject: Re: Honda jazz pour preforms
Dear Honda Customer care team,
Good evening..
I have race the complaint to our Honda dealer in Calicut regarding Honda Jazz 2018 performance issue as of today I don't get any proper response from my dealer Kindly advise me for the below quire.
Chassis no MAKGK776AJ4106470
Engine serial number L12B42046346
Year of model 2018
Thanks
Shinoj
[protected]
Sent from Outlook
From: shinoj ram
Sent: 12 April 2018 19:29:56
To: [protected]@apcohonda.com
Subject: Honda jazz pour preforms
Dear Service Manager,
I have given my vehicle (Registration Number KL 18 V 785 Honda Jazz 2018 )for first free service today at your service center and reported following complaints
1. Vehicle not getting proper response even in carrying people less than seating capacity especially at 20 degree slop. This makes me very disappointed performs in purchasing a brand like Honda As a result of this it made bad impression towards Honda Motor
2. I have been done extra floor plastic coat from your showrooms at a cost of around Rs 3500.00 it doesn’t meet minimum expectation of customer. You remove and refund the amount
For complaint no.1 kindly check and sort out immediately otherwise I have no other option to escalate this to manufacturer Honda Motors.
Thanks and
shinoj
[protected]