[Resolved]  Hypercity — rude/ goon like attitude /harassment against women and epileptic child

Address:

560089

Complaint harrisment in hyper city royal meenakshi mall
Three women and a five year old get harassed and the staff gang up against the mother for no reason at all. Severe moral and ethical lack in the mall no professionalism and suggesting never to go to hyper city bangalore in royal meenakshi mall bannarghatta road.
Person concerned lokesh k admin staff (Racist and a goon deserved to be put behind bars)
Security guard jitendra (Uneducated who could not read)
Hello my name is priyanka l. This incident is regarding shopping in hyper city meenakshi mall bangalore on 19 th oct 2018 friday around 7.30 pm.
I went to hyper city with my 5 year old son and my two aunts who are both teachers. We brought some maggie packets and a can of coke. While coming out of the store my aunts walked a little ahead and got the two bills stamped by the security man. One bill was for the maggie and one bill was for the coke. When i was existing the store holding my small son i was asked the bill for the coke i could not locate the bill, which i later realized that my aunt who was just a couple of steps ahead of me had already got stamped by the security and was just waiting for us by the gate.
When the security asked me for the bill, i tried to find the bill, as i could not find it and the cost was only 35 rs i told the security to come with me to the cashier who had just billed me to confirm that i had paid for the product. He came and the cashier verified that i had just paid but instead of letting me go like normal people he insisted that i open my bag and show him the other items. I was shocked and upset as to why i should empty my bag in front of a total stranger further more he started to put his hand in my bag which mind you i was still carrying near my breast and tried to pull out my things. I pushed his hands away and told him to watch his hands, just then my aunt rushed in and showed him the bills that he himself had just stamped which included both the items the maggie and the coke which we had bought from hyper city. He adamantly kept telling me to open my bag in front of the entire store at the exit gate. I was shocked and my son was getting frightened and people had started to gather. Just then an store assistant whose name was lokesh k showed up wearing a black shirt and an attitude of a pakka goon and with him came other people wearing hyper city uniforms and all these people started shouting at me to empty my bag. My poor aunty showed them the bills for the items we had purchased but they kept insisting and shouting in kananda that i take things out of the bag in the middle of nowhere on the ground. I told them that i will not open my bag as i had nothing to fear and my son was getting very scared and he is epileptic all these men gathered around us and would not let us leave the store when i tried to take my son out they started shouting “pakro pakro” like i was a thief. We three all middle aged women with a child faced a mob who did not understand our language as we are from the north east and this is in karnataka. Finally i said i will call the cops if this bullying did not stop. They were enjoying themselves (Hyper city staff with the admin personal). Then my aunt said where do you want to check our bags, please check it. They told us to move to the corner of the store all laughing and shouting. When i empted my bag and nothing absolutely nothing came out that did not have a bill for they looked at each other and said you should have got all the items that you had purchased from other stores tagged before you entered our store (Hyper city).
The lady security blamed me for not getting all items tagged. How was i to know the policies of their store. I had given my entire bag to the man who was checking before i entered hyper city to do what he wanted further she made a comment saying if he has tagged this alarm clock why would he have not tagged this pant, both the tiny clock and the pant were brought from spana book house and reliance trends just above their store. I had bills for both of them which i showed them. We as customers had no clue that all items had to be tagged we had completed all the formalities of showing our bags when we had entered the store.
Just then a man who introduced himself as the store supervisor came and said we will talk about this in the office. We had to explain the entire again.in front of the supervisor the store assistant whose name was lokesh started making his own story and used vulgar words at us. It seemed like he had a personal grudge against the north east people. As we had not refused to cooperate with them in any way if done politely and a professional manner.
It was the sure negligence of the security who had stamped both the bills and still asking for the bill and the store assistant who could have handled the situation better just made us three woman entertain the entire mob by shouting and not letting us leave the store with an epileptic child.
I can’t tell you the humiliation and the embrassissment and the fear my little one and we felt. It was the worse experience to shop in this place. You can reach me at[protected]. I am ready to confirm the truth of this matter as one of my aunts recorded the entire thing in her phone.