Hyundai Motor India — Cheating by Dealer KUN Hyundai

Address:

Chennai, Tamil Nadu, 600008

Hi hyndai team,

Myself (Sundara bharathi) working in alcatel-lucent (A nokia corporation company) booked a creta 1.6 sx (0) crdi white colored vehicle in kun hyundai anna salai branch (Pfa the official quote provided for the processing) through leasing company clix on 05/05/2017. Sales contact point for me was mr. D. V. Bharath kumar ([protected]). I was very particular about the latest model which is known to the sales person. During the booking he promised that the model of vehicle will be either one or 2 month older.

Yesterday (25/05/2017) i got a call from kun hyundai for taking the delivery of the vehicle. At the time of taking delivery, i noticed (Through the information in the delivery challan) the month of vehicle manufacturing mentioned as feb 2017. On confronting with kun hyndai’s sales team (Anna salai branch contact person mr. Bharath kumar), he assured me that this is the latest version of the vehicle with all the latest features & assured that the difference is the usual norm. Based on the assurance i took the delivery of the vehicle around yesterday (25/05/2017) 17h30 ist.

By today, on checking the feature set of the vehicle i was taken by surprise that many features assured (Referring to the product broucher given by mr. Bharath) are missing in the vehicle. I immediately took this issue to the notice of kun hyundai sales person (Mr. Bharath kumar) & sales head (Mr. Sudharsan). Initial communications from the kun team was pointing to the need of sw upgrade but finally they could agree to the point that the vehicle delivered to me was not the latest version & all the features mentioned in the broucher are only available in the latest (05/2017) model. This is really a big cheating & a shocking news for me. On the other hand, people from kun are still trying to convince me that this is the latest (Which is not the case). On the other hand, through my contacts circle (Who booked the creta at the same time of mine) & my checks with other agents (Ex. Express hyundai), i realized that i should have been given latest version.

I was told my mr. Bharath that an order was placed in the 2nd week of may exclusively for me & was informed by 3rd week of may that they received the vehicle for the same booking. If the above statements are true i am wondering how come a new booking which was made exclusively for me would have version of feb’17 linked. Atleast i couldn’t follow.

So i understand that i/we (As company) have been cheated by kun hyndai’s team of anna salai branch in terms of delivering a older model iso the latest one.

I also talked to the relationship manager ms. Archana ([protected]) referring to the compliant i launched through your customer care (Ref :[protected]. I am sorry to say that this person is not at all fit for the customer service team & i am wondering your stand for giving such a position. Summary of ms. Archan’s view is that she asked us to refer a statement in the broucher with terms & condition mentioning that any feature set is subject to change at any moment in time. Come on, this is not at all the point of discussion!!!

I haven’t driven the vehicle more than 20kms apart from taking the delivery from kun’s office to my home.

In acknowledgement with sales person (Mr. Sudharsan) i took the vehicle back to kun’s anna salai brach & returned the vehicle. You won’t believe the pain that i gone through (/going through) to get an acknowledgement of receiving the vehicle. Unfortunately i have been refused to give an acknowledgement ☹. After a big struggle, i was asked to write a reason for written by myself in a white paper. Kun’s another sales person who received the vehicle (Mr. Manikandan. K –[protected] people didn’t even having guts to share their mobile number!!. None of the so called responsible were ready to even face me) singed as a proof of receiving the vehicle (Pfa the reference). So along with the vehicle all other given items (Original keys, invoice, insurance, all manuals…etc) are handed back to you in the same condition that i received in less than 24hrs of time ☹.

Staring from the promises to the professionalism aspect i have learned a lot the way hyundai operates & deals with the customers. That to in one day of my dealing (Believe me this is my ever first car with hyundai)!!!

The payments were made, registrations were done, delivery was accepted. I am aware of all these things happened. I just believed the word of the sales team (Which is the one & only mistake i did) & i should haven’t accepted the delivery rather. But the question remains unanswered on why i was given a older version vehicle wherein every other delivery is done with latest model. Kun’s sales head could also acknowledge me that fact that his team did delivered the latest version (05/17) vehicles for the people who booked even after me (I have the audio recorded of all my conversions please feel free to let me know incase if you don’t trust me! & i will be happy to assist to know your own people’s real face).

From myside, i haven’t done any mistakes (Probably except the fact that have chosen hyundai).

My stand point is very much clear, i have been cheated with promises after promises & given a older vehicle. I am not there to clean your inventories that too after paying so much. Please ensure that i am given the latest model (05/2017) that contains all the features promised & also the appropriate penalties are taken care of the unnecessary mental stress i/we going through. Hopefully these useless folks are taken care in the interest of saving one more victim like me.

I am reachable in my mobile (+91 [protected]).

Treat this matter as an urgent case & looking forward a justice & a new version (05/2017) vehicle as promised.

Best regards,

Sundar