ICICI Bank — complaint regarding fraud transaction from my icici credit card

Address:

New Delhi, Delhi

Dear sir/madam,

I have given the unauthorized transactions complaint to icici bank and police station badarpur new delhi on dated (June 05, 2017). Against my icici bank credit card xxxxx003 online fraud transaction of inr 10, 500.00 at payzapp (June 04, 2017; 11:33:50 hrs.)

I did not share credit card information’s and details with anyone and as you know my mobile number (991*008) misused by other person (By fraud). I never made any transaction with payzapp, bangalore as its happen with my account (This transaction was not authorized and informed to same icici customer care and icici bank within 24 hrs. As per ur guideline)

I am unable to pay this credit card transactions amount this fraud was done by another person without my consent and knowledge

I already mail regarding the same matter to rbi team and icici bank. My credit card was used to making transaction through pay zapp site amount: of inr 10, 500.00. I have reported this matter to the icici bank on within 24 hrs as the fraudulent transaction happened (Sunday june 04, 2017; 11:33:50 hrs.) & i also lodge complaint to police through 05. June 2017 (Copy attached).
Customer care is levying charges on credit card balance on and above inr 10, 500.00 and asking me to the pay the amount or contact with police. However i am unable to pay this amount and why should i pay this amount which is matter of fraud as i have reported about fraud to the informed icici customer care within 24 hrs. And police station as per bank and rbi guidelines.

I want to icici bank team, should do proper investigation with the help of police to expedite the investigation and close the matter on priorities.

You are also requested to please waive off this amount and resolve this issue, i will be thankful to you and your management, its my humble request.

Very much we have discussed on this matter to close this issue, sometime bank official saying this matter will be handled by police.

With regards,
Pappu kumar

Enclosed:-
1. Copy of compliant given to police station on date june 05, 2017
2. Transaction alert copy icici bank credit card
3. Credit card blocked confirmation copy.
4. Copy of compliant to icici bank.
5. Copy of letter, verification original documents with icici bank