[Resolved]  ICICI Bank — deduction of money from my bank account without my consent

I got a phone call from icici one assist..

Despite being non interested in their service.
They deduced an amount of 1899 rupees.
I need my money back with full refund. This is not the way. My email address linked is (Saakshi. [protected]@gmail.com)
Acc no being[protected]

Hi, i was given the information about the one assist plan, but suddenly after one day i got the message that rs 1899 is deducted from my icici bank debit card without my consent, which is not expected from such reputed bank, kindly deactivate this service and refund my money as soon as possible, i m least interested in such services, and expect the refund of my money to the earliest
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 3, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account as the email id given is protected. Hence, request you to share your customer ID by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23618
    Pending
    2043
    Resolved
    14252
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information