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[Resolved]  ICICI Bank — denied to update my communication address, however has done for other customers

I visited the icici bank bannerghatta road, bannerghatta road, next to shivsagar, 560076 on[protected]. I had a valid registered rental agreement with me and i requested my communication address to be changed. For my permanent address i have aadhaar card with me.

I do not have any other valid local address proof. How can a bank expect a bachelor to have any other local address proof. I spoke to the customer service executive and she told me that i need to change my aadhaar card address first. I spoke to the deputy general manager he also bluntly denied to update my communication address. Why should i change my aadhaar card address? Out of annoyance, i said the deputy general manager that i would close my account. To this he said i am most welcome to do so.

I am operating this account for more than 8 years. I want immediate action against the customer service executive and the deputy general manager. The bank updates the communication address if the account is more than 6 months old by just asking for pan card and valid signature. Then why did you decline in my case. If my communication address is not updated, i will file an rti and find out for how many customers they have updated communication address just by submission of pan card.

Abdur razzaque
[protected]
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Apr 19, 2018
Complaint marked as Resolved 
Mar 18, 2018

Complaint Status

ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2018
ICICI Bank Customer Care's response
Dear Abdur Razzaque,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments  2 CommentsShareTweet

Comments

मै अपने जियो नंबर पर 399₹का रिचार्ज BHIM के upi के माध्यम से किया था दिनांक 14/03/2018 को समय 6:36 को मेरे खाता से 350₹ कट कर [protected]@icici पर चला गया है। जो ref no.[protected] और रिचार्ज नहीं हुआ है अतः मेरे पैसा वापस किया जाए।

ICICI Bank Customer Care's response, Mar 19, 2018
Verified Support
Dear Awadhesh Kushwaha,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected] Please mention the UID (a4viut_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Hi team,

I am TCS employee, in concern I have received ICICI FOOD CARD but unlikely it was broken i want new card with existing balance.

Card no #### #### #### 5122

Emp no 489620

I have used the card more than year if i m wrong now i have almost 2100 INR in my account.

Kindly do the needful as soon as possible
ICICI Bank Customer Care's response, Mar 19, 2018
Verified Support
Dear Prakash Vairavan,

We request you to email us your concern with your contact details on [email protected] Please mention the UID (a4viut_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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