[Resolved]  ICICI Bank — Eazypay - Transaction successful but neither reflect in Eazypay portal nor Payee portal, Reference No[protected]

Dear Sir/Mam,
I have made a payment of Rs. 700, Reference No[protected] but it neither reflects in the Eazypay portal nor the Receiver portal about the transaction. Kindly look into my issue and solve it as soon as possible.

Details of payment :
Payment to ICICI - Eazypay
Pay for Fees payment done by Phonepay UPI SBI account. (Rs. 700)
Transaction Id - T2105241940427771243953
Reference Number[protected]
Date : 24/05/2021
I have attached Reference number, Transcation Id and Eazypay portal screenshot for your reference.
+3 photos
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May 25, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 25, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (185348) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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