[Resolved]  ICICI Bank — failed transaction to sol

Address:

ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, Mumbai City, Maharashtra, 400051

Hello team,

I tried to make the payments 3 times for my ug admissions on august 31st 2019 and each time the amount got deducted from my icici bank account but failed at sol (School of open learning, delhi university) website.

All 3 transactions were declined from sol stating "sorry. Your admission fees of 3630 failed since payment is declined by your bank due to any of the following reasons: oops! Your transaction failed". The payment were done though merchant website icici eazypay and idbi payu. However, the last payment through payu somehow got successful later.

The amount rs.[protected] twice) has been debited from my account but not received by sol. Nobody from sol or icici bank is helping. I submitted written request more than a month ago at saket branch, icici bank, new delhi. I sent email for refund request online to icici eazypay but to no avail.in fact i sent an email to the same icici rep (From saket branch) to whom i submitted the handwritten request on his email as per his request but still no response.

The transaction details are as follows:

Transaction amount: rs. 3, 630.00 (Twice) = 7260
Transaction date: august 31, 2019
Payment id: [protected] and [protected]
Consumer code: [protected] and [protected]
Bill reference information : 186474 and 186474
Sol merchant reference number : 190100181818318185516 and [protected]

I have enclosed the screenshots for you,. I also enclosed the screenshot from the sol showing the merchant reference number. Please help me to get the amount reversed to my icici bank account [protected]Sheikh ershad) immediately. Since, it is more than 45 days now.