[Resolved]  ICICI Bank — False commitments by ICICI credit card dept

Address:

New Delhi, Delhi

To whom so ever it may concern, I recently applied for ICICI credit card and received the same last week; however I am highly disappointed with the commitments and promises which ICICI sales team made over the phone when pitching for the card. I would also like to bring into the attention of ICICI management that the bank is providing horrendous services and I have a recorded conversation of the false commitments made by the sales agent which I will publish on the Internet, which I can guarantee to affect the image of ICICI bank if the bank does not stop outsourcing there sales department to fraud companies. I applied for ICICI platinum credit card on 27th April 2014 through agent Priya Singh ([protected]) however I received the Coral Titanium version on 28th July 2014, exactly 3 months after escalating to the ICICI authorities. Following are the commitments made: • Limit 2 Lakhs assured can go upto 2.5-3 lakhs (reason of such high limit is my company is listed in super prime category + salary account in ICICI bank) • Balance transfer facility with grace period of 4 months. • 1.49% p.m. and annually 13-14% Interest rate after 52 days grace period. • Rs 200 off on bookmyshow tickets • 5% cash back on payment o[censored]tility bills • 10% cash back on IRCTC • 15% discounts on several restaurants • 15% cash back on purchase of electronic items from selected outlets • Rs 199 annual fees; for 2nd year free if purchases over Rs 40, 000; 3rd year onwards free for lifetime. On the same day I received a call from Anjali – ICICI confirmation team ([protected]) confirming the same information that it’s a platinum card followed by a call on 29th April ([protected]) asking about the address where to collect documents and shipping details. What I actually received: • Rs 60, 000 limit • No balance transfer facility as ICICI bank has stopped this services many months ago. • 3.40% p.m. and annually 40% • 48 days grace period This definitely proves that it’s a mistake using ICICI credit card services and I am officially lodging a complaint against ICICI bank in consumer court. Just to remind you that I have an audio recording.