[Resolved]  ICICI Bank — Fastag account blocked for no reason

My fastag with customer id 11300310 issued in july 2019 with a credit balance of 112 rupees has been blocked without any proper reason. I called their helpline on 30/0/21 as my recharge amount of Rs100 done from my icici bank account failed I was given a reason it could be due to server issue I was asked to download etoll app by icici and recharge again I did a recharge of Rs100 again using that app it failed again when I called helpline again I was informed kyc is not done hence fastag is blocked how it is possible to use the fastag for more than two years without doing kyc I am being harassed unnecessary again I have uploaded PAN card copy on their fastag portal they are saying you have not uploaded the document I am being harrassed to the core I want to close this fastag account and get it issued from another bank