ICICI Bank — Fraud from my ICICI Credit card and saving account

poddarpappu

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110044

Dear Sir/Madam,

I would like to inform you that on dated 05/06/2017 I gave the compliant to ICICI Bank against one transition Rs. 10500.00 has been done from my credit card no. XXXXXXXXXXXXXXXX003 at Pay Zapp on 04th June 2017 at 11.33.50 A.M. which transition fraudly done by others person without my knowledge.

After this happening I block my credit card on dated 05/06/2017. On dated 08/06/2017 on 6:45pm on my registered mob. XXXXXXXX008 I received a message from ICICI Bank that Rs.60000/- loan from my credit card has been sanctioned and credited in my saving account 1XXXXXXXXXXX32. After received this message I called to ICICI Bank customer care for block my account all transition rights than the customer care give me the reference no for block my account all transition rights (SR[protected] / SR[protected] /SR[protected] / SR[protected] / SR47678300 / SR[protected] etc.)
But after blocking all transition rights from my account on dated 09/06/2017 morning three transition from my account has been done. Rs. 20000, Rs.19500, and Rs.20000, to [protected]@icici account of any other person without my knowledge.

I am really surprised that after blocked all transition rights of my saving account, debit card and credit card how the loan amount has been sanctioned on my credit card and how the amount debit from my saving account on 09/6/2017.

You are requested please take the necessary action for fraud transition from my credit card and my saving account.

Enclosed:-
1. Copy of Compliant given to Police station on date 05/06/2017 and 09/06/2017
2. Credit card blocked confirmation copy.
3. Copy of compliant to ICICI Bank.

Regards
Pappu Kumar

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ICICI Bank customer support has been notified about the posted complaint.

Jul 18, 2017

Updated by poddarpappu Dear Sir/Madam,

I have given the unauthorized transactions complaint to ICICI Bank and Police station Badarpur New Delhi On dated (June 05, 2017). Against my ICICI Bank Credit Card XXXXX003 online fraud transaction of INR 10, 500.00 at PayZapp (June 04, 2017; 11:33:50 hrs.)

I did not share credit card information’s and details with anyone and as you know my mobile number (991*****4008) misused by other person (by fraud). I never made any transaction with PayZapp, Bangalore as its happen with my account (this transaction was not authorized and informed to same ICICI Customer care and ICICI bank within 24 Hrs. as per ur guideline)

I am unable to pay this credit card transactions amount this fraud was done by another person without my consent and knowledge

I already mail regarding the same matter to RBI Team and ICICI Bank. My Credit card was used to making transaction through Pay Zapp site Amount: of INR 10, 500.00. I have reported this matter to the ICICI bank on within 24 Hrs as the fraudulent transaction happened (Sunday June 04, 2017; 11:33:50 hrs.) & I also lodge complaint to Police through 05.june 2017 (copy attached).
Customer care is levying charges on credit card balance on and above INR 10, 500.00 and asking me to the pay the amount or contact with police. However I am unable to pay this amount and why should I pay this amount which is matter of fraud as I have reported about fraud to the informed ICICI Customer care within 24 Hrs. and Police station as per BANK and RBI guidelines.

I want to ICICI BANK team, should do proper investigation with the help of Police to expedite the investigation and close the matter on priorities.

You are also requested to please waive off this amount and resolve this issue, I will be thankful to you and your management, its my humble request.

Very much we have discussed on this matter to close this issue, sometime bank official saying this matter will be handled by Police.

With Regards,
Pappu Kumar

Enclosed:-
1. Copy of Compliant given to Police station on date June 05, 2017
2. Transaction alert copy ICICI Bank credit card
3. Credit card blocked confirmation copy.
4. Copy of compliant to ICICI Bank.
5. Copy of letter, verification original documents with ICICI Bank