[Resolved]  ICICI Bank — Fraud Transaction from ICICI Debit Card

Address:

Bangalore, Karnataka

On 15th May, 2014, 3 transaction were made summing up to 27, 000 INR.It was an ATM NFS/CASH withdrawal but strangely the debit card was with me at that point of time.So how is it possible. I have been contacting ICICI customercare constantly, they told me to get a FIR filed for the same. I asked to provide some proof but Bank people told me I would get FIR if I go to police station simply. The police didn't file an FIR after waiting for 6 hours there stating no location was mentioned and it is not a customer fault at all. It is bank who should be responsible for the same and they should proceed with the same. I have then asked customer care to give me exact location and atm machine details but they are unable to provide details except location (Bangalore) not precise atm machine. A dispute request (SR[protected] was launched and I was assured that Fraud settlement team will contact me. Still no status update and I need help on this grave matter as early as possible. Kindly help me in getting the disputed money settled. It would be better if I get an email from ICICI bank side stating the need of FIR. My contact details [protected] (email id - anil.[protected]@gmail.com)