[Resolved] ICICI Bank — Fraud transactions on ICICI Bank Credit card

Prakash Paigude

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400708

Dear Sir / madam,

This is an urgent complaint regarding a fraudulent transaction executed via my ICI Bank Credit Card for total INR 14592 on the 9th May, 2017. Around 12.00 p.m.on 9th May’17, Criminal has called me from mobile no. [protected] said that calling from Pay Back office and by reason of doing credit of my redeem points on credit card taken my credit card details and done total 3 transactions on my credit card. The details of these transactions are as below –

Bank Name - ICICI Bank
Credit card no. - 4375-xxxx-xxxx-8002
S.N. Trans Date Trans time Trans amt in Rs. Co. name
1 9/5/17 12.05.18 hr 4985 IDEA CELL-BILLDESK
2 9/5/17 12.10.13 hr 4982 IDEA CELL-BILLDESK
3 9/5/17 12.13.54 hr 4985 IDEA CELL-BILLDESK
Total 14952

My credit card got blocked automatically after 3 rd suspicious transaction. I have raised my complaint but they refused to take and asked me to go to Cyber crime dept. I have immediately approached to nearest Rabale Police staion and submitted my written complaint which they acknowledge and asked me to go cyber crime dept. at CBD Belapur Police station. Immediately I reached there and furnished all transaction details for their immediate action.

I request you to kindly help me with this issue asap. Please help me to get my refund for the said amount at the earliest.
Thanks for co-operation in advance.

Best Regards
Prakash Paigude

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Oct 4, 2017

Complaint marked as Resolved

Dear sir / madam, I am very much disappointed from ICICI Bank's approach towards my complaint. They have simply kept their hands up and denied their responsibility by not accepting & responding my complaint. Same type incident happened on same day on same call with other bank's credit card too. But their easy process of handling such types of fraudulent transaction is very very good and more of it their positive attitude towards customer complaint is excellent. This other bank have resolved my complaint in 3 months time and result was in my favour. Anyway, this is for your information and if possible for improvement in complaint resolving process and attitude towards customer complaints at your ICICI Bank end. Thanks / Regards Prakash Paigude

ICICI Bank customer support has been notified about the posted complaint.

Jun 12, 2017

Updated by Prakash Paigude Dear sir / madam,

Unfortunately till date I have not received any positive feedback in favour of me from bank.

I am sure looking at fraud online site of IDEA CELL - BILL DESK, bank must have immediately stopped credit the said amount in fraud account. And I am very much sure this said amount will be permanently credited to my a/c. Thanks.

Jun 26, 2017

Updated by Prakash Paigude Dear sir / madam,

Awaiting your positive feedback on my complaint. Thanks in advance.

Jul 20, 2017

Updated by Prakash Paigude Dear sir / madam,
After notifying my complaint on 11th May'17 from ICICI Bank costomer support and then 2 reminders sent by me for feedback on my complaint from ICICI Bank Customer support on 12th June'17 and 26th June'17 respectively on this site, not received any notification and feedback. Requesting you pls look into this matter seriously. Thanks.

Oct 04, 2017

Updated by Prakash Paigude I am very much disappointed from ICICI Bank's approach towards my complaint. They have simply kept their hands up and denied their responsibility by not accepting & responding my complaint. Same type incident happened on same day on same call with other bank's credit card too. But their easy process of handling such types of fraudulent transaction is very very good and more of it their positive attitude towards customer complaint is excellent. This other bank have resolved my complaint in 3 months time and result was in my favour. Anyway, this is for your information and if possible for improvement in your complaint resolving process and attitude towards customer complaints at your end.

Thanks / Regards
Prakash Paigude