[Resolved]  ICICI Bank — Fraudulent transaction from my sb a/c

Address:	560093
Website:	Consumer Complaint

Dear sir,

On 25th oct 2016 at around 1.30 pm i got a message on my mobile stating that rs.744/- was debited from my account towards idea money & within 2 min later i got one more message stating that rs.18, 890.00 was debited towards online shopping at amazon.

I was surprised to know that when i was holding the debit card in my possession and not shared my card/account/pin details with any one how can someone do this. Immediately with out wasting my time i called up icici phone banking and informed them about the same and blocked the card and logged a compliant and they gave a service request no[protected] and informed me that they will verify the same and reverse the transaction amount within 5-7 working days. Post this i got a message after a week on my mobile stating that the transaction amount has been declined as the transaction amount was authenticated with a 3d secure pin.

Then i approached the icici indiranagar-bangalore branch and met the officer in the counter and she also told me that it is declined and again asked to raise one more service request and hence raised sr[protected] dt-5/11/2016. After a week i again received one message on my mobile stating that it is declined due to the above reason.

I have been calling the phone banking no and no one is telling me why the transaction is declined instead made me to hold the call for 15-20 min and again the call was transferred to other phone banking officer and he in turn asking the same questions like dob, mother's maiden name and i have to again repeat this to this officer and problem was not resolved till date.

I am totally upset and not satisfied with the bank officer's and also to inform you that this transaction was not done by me as the bank says that it is an authenticated with 3d secure pin. If so i want to know from which ip address and location this was done and let the bank prove that i have done this transaction and let them not reverse me this amount.

Also to inform you that rs.744.00 amount was reversed to my account 10 days after this fraudulent transaction and rs.18, 890.00 is declined from the bank.

I once again request the bank verification team to look into the same and give me all the details to prove that i have done this transaction or else reverse the amount at the earliest.

Regards,

Sunder. T. R
M[protected]