ICICI Bank — icici bank refund amount not showing in my account(credit card)

I have cancelled two IRCTC tickets on 22-March, Amount was 2570 and 2350.

I received a message from IRCTC that ticket has been cancelled successfully and amount will be refunded in 2-3 days.

On 21-March, a payment made towards Airtel broadband was unsuccessful but the amount got deduct from my credit card. It has also not been refunded(not showing in the credit card statement).

Request you to check why the refunded amounts are not visible in my credit card statement
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djoj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Apr 01, 2020
Updated by Rachana_1407
Shared email Id, [protected]@icicibank.com., is invalid

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