ICICI Bank — Icici lombard & icici bank (not to refund my emi amount)

Address:	Jaipur, Rajasthan
Website:	www.icicibank.com

— forwarded message —
From: ajit singh
To: "[protected]@icicilombard.com"
Cc: "[protected]@irda.Gov.In" ; "[protected]@icicilombard.com"

Sent: wednesday, 20 april 2016 11:56 am
Subject: fw: icicilom:[protected] complain regarding icici lombard - ajit arora
Reminder - 1
— forwarded message —
From: ajit singh
To: "[protected]@icicilombard.com"
Sent: wednesday, 13 january 2016 10:36 pm
Subject: re: icicilom:[protected] complain regarding icici lombard - ajit
Arora
Dear concern,
Thanks for your assurance to refund my amount of rs.11264.-
But i also want to draw your attention for one more thing that on dec 25, 2016 i also got a
Installment of rs. 405.35/- principle amount, rs. 20.42/- service tax & rs/ 140.80/- service tax.
A sub total of rs. 566.57/-
And as per telephonic discussion with your sales team and customer care there were no
Charges to cancel the policy.
So why you are only going to refund my rs. 11264/-?
What about rest rs. 566.57/-?
Who will be answerable for this installment?
Why it is missing from your side?
Kindly revert.
Thanks
Regards
Ajit arora
[protected]
From: grievanceredressal
To: as. [protected]@yahoo.com
Cc: grievance redressal /ops/icicilombard/mlx

Sent: wednesday, 13 january 2016 4:32 pm
Subject: fw: icicilom:[protected] complain regarding icici lombard - ajit
Arora
Dear sir,
We write this with reference to our e-mail below.
We would like to inform you that the policy no. 4065/sm/[protected]/00/000 has been cancelled with
Refund of rs 11264/-. The refund will be processed within 4-5 working days.
We assure you best of our services.
Regards,
Bhakti tayade
Customer service manager
Grievance redressal team
Icici lombard general insurance
Note:
*this interaction is being tracked through the subject line. Please do not change/modify it while reverting
To us*
You may visit our website https://www.icicilombard.com/content/ilom-en/servicecouncil/sqindex. Html for
The grievance redressal procedure of the organization.
From: grievance redressal /ops/icicilombard/mlx
Sent: monday, january 04, 2016 7:15 pm
To: as. [protected]@yahoo.com
Cc: grievance redressal /ops/icicilombard/mlx
Subject: fw: icicilom:[protected] complain regarding icici lombard - ajit arora
Dear sir,
Thank you for contacting icici lombard general insurance company ltd.
We are in receipt of your concerns and we shall respond to you within 15 days.
In accordance to our continual focus and commitment to customer service, we trust we will address your
Concern (S) in a fair and equitable manner.
We assure you best of our services.
Regards,
Bhakti tayade
Customer service manager
Grievance redressal team
Icici lombard general insurance
Note:
*this interaction is being tracked through the subject line. Please do not change/modify it while reverting
To us*
You may visit our website https://www.icicilombard.com/content/ilom-en/servicecouncil/sqindex. Html for
The grievance redressal procedure of the organization.
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Dear concern,
Greeting of the day!!!
I got a called from icici lombard on dec 23, 2015 @ 11:00 a. M. Approx. They offered a insurance policy
To me. I requested them to mail me about all features the policy so that i can read it comfortably &
Carefully and also to discuss it with my family member specially from my father but they told me that we
Are going to deduct of a premium of rs approx 500/- rs. From your credit card. And we will mail you soft
Copy and also dispatched a hard copy of this policy. And after it you can cancel it either any lacking of
Specification whatever we are telling or after discussion with you family member. Only due to these two
Situations i allowed them to issue this policy to me.
And till dec. 30, 2015 they neither mailed me any policy nor dispatched me any hard copy. And when i
Processed towards cancelation of the policy after verbal discussion with my family member. I called to
Icici lombard customer care no. They gave me a policy cancelation reference no.[protected] through
A sms and asked about the detail of my account to return my amount back to me.
I was quite comfortable yet.
But on dec. 30, 2015 i again got a called from icici lombard & they informed me following terms &
Conditions about that same policy –
1 – policy once sold cannot cancel before three month (But in telephonic communication on dec. 23
2015 they told me that you can cancel it as i already mentioned)
2 – and if you cancel a policy then icici will deduct 37% of your premium amount (This was not
Communicated me earlier otherwise i never bought it)
3 – and if you cancel this policy then also we will update your name in as a fraudster & it will be harmful
For you for your remaining life you will even not able to take any loan or etc.
I tried a lot to make them understand that whatever the three conditions you are putting in front of me
It was not communicated me earlier. Otherwise i never bought it. But nobody was there to listen me.
More or less they were only blaming to me & were protecting their sales team. They also bond rs.
11000/- from my credit card
After it in the evening of dec. 30, 2015 i called to irda customer care @ approx 5:00 p. M. And they
Provided me three customer care no[protected],[protected],[protected] & suggested me to
Call on this no & talk to priti lochan & danish shekh
And very surprisingly when i called to these no then i got the information that both of them have left
Icici lombard. And now no one of them was associate with icici lombard.
Then in late evening of dec 30, 2015 i again called to irda customer care @ 7:00 p. M. To register my
Complaint again because i had not got anything from these contact no. Then irda told me that they are
Also unable to register my complain because i do not have any policy no. I have to wait till i receive my
Policy.
Now please suggest me after this whole incident where i am wrong i have not received a policy even a
Soft copy after seven days. And now when i want to cancel it then nobody is there to help me.
Thanks
And as of now finally i also request from icici bank to cancel this policy. And request from irda to
Help me to resolve this matter.
And as per called by the sales person to me on dec. 30, 2015 they told me two thing that they will
Charged 37% as a cancelation charges & also update my name as a fraudster.
Then i also request to that sales person that please surrender my icici bank credit card with immediate
Effect on this bases you issued me that policy & also close my account[protected] and i will
Withdrawal my all fixed deposit from this account because now onwards i am also not interested to
Associate with you i. E. Icici bank
And for the kind information of icici bank sales team i also want to update that i am maintaining this
Credit card from last more then three years and there is no single delay in payment. I even have not
Received any late fees or any plenty in last thirty six month. And just approx 1.5 year back you also
Increase my credit limit form 30 k to 60k. Due to my usages and regular payment schedule and so
Many time your sales team called me for a loan of rs. 5 lac only on the behalf of this credit card
Without any documentation. Also your payback partner offered me a loan without any
Documentation. That is only due to this status of my credit card. I even not charged any annual fee yet
Because the transaction of credit card is more the limit which you have decided.
And now if you (Icici) blaming me that they will update my name as a fraudster so that i will even not
Able to take any loan from anywhere. Then i also want to tell you i also will not sit ideal. I am also
Fully aware about all my rights. You can process whatever you want but please close my credit card
And saving account today only i will pay all dues of the credit card whenever you want. Because i am
Not a fraudster.
Please feel free to call me at any time 24*7
Thanks & regards
Ajit singh
[protected]
[protected]