[Resolved]  ICICI Bank — Irresponsible ways of replying to complaints

Address:

Mumbai City, Maharashtra, 400050

E-complaint lodged with icici bank on 2.9.2016 @ 4.50 pm

I am not your a/c holder. but i receive calls on my ll from your midc br. asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
Pls put an end to these calls.
This phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
Dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
Your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
Dhuris have given this number so that your bank cannot reach them, when they default in repayment.
The loan/s are given by midc, andheri branch.
This could mean that they don’t reside at wagle industrial estate area.
Nevertheless your bank has accepted a ll number belonging to wie area.
It is possible that dhuris were allotted this number prior to 2007
But now it does not belong to them.
Despite my repeated requests, your bank has not been able to solve this issue.
All that is required is call the midc branch manager and get the details of this couple.
Send a registered letter to them asking them to call on the manager.
Ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
Last but not least, change details given to your call centre people.

I request you once again to do anything to put an end to this.
Thanks

Customer. [protected]@icicibank.com
18:31 (15 hours ago)


To me


Dear sir,
Greetings from icici bank!
With reference to your email, we inform you that without the help of the details we are unable to help you. hence please we request you to please provide with the mentioned details or visit the nearest icici bank collection branch and speak to our collection manager regarding your query.
Loan account number,
Date an time of call received
Contact number where calls received
Communication address with pin code and
Contact numbers.
We thank you for giving us an opportunity to be of service to you.
Sincerely,

Pradeep kumar
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. sharing these details can lead to unauthorised access to your account.

On 9/6/2016 1:30 pm, null null wrote:
Dear mr. ali,
I think you have not read my mails and not understood them.
Kindly note:
1. i am not your a/c holder
2. i am getting calls from your bank asking for some of your a/c
Holders who are not available on my ll no.
3. do you think your people will give me details of loan a/c etc. to me?
4. if you think so, then you have not understood the working of your bank!
5. am i to understand that you are not able to get the loan a/c no., contact details etc. of dhuris from your computer system?

6. you are forcing me to approach other authorities, like your ceo, police etc.

7. if you are not able to get through to me on my cell, then you should try my ll.

8. i am a helpless person who has to depend on others for telephones, tv services, internet, banking etc. i know they all give me third rate services but i cannot help it, but bear with them.

So if the network is not available i can't help it.

Thanks

N. vilwadri venkiteswaran
= — = — =
Disclaimer: the information contained in this e-mail message and/or attachments to it may contain confidential and/or legally privileged information and is meant for the intended recipient (s) only. if you are not the intended recipient, you are hereby notified that any dissemination, use, review, disclosure, modification, publication, distribution, printing or copying of the information contained herein are strictly prohibited. if you have received this communication in error, please immediately and permanently delete the message and any attachments from your system.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. the sender of this message does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient/s as a result of this e-mail.

On 5 september 2016 at 17:34, wrote:
Dear sir,
Greetings from icici bank!
We tried to contact on your mobile number xxxxxx256450 dated september 05, 2016 at 05:25 p. m. however we were unable to reach you.
With reference to your mail, we inform you that we are not getting any loan details through this number [protected] when ever you will receive the call we request to you take down the loan account number from that team and forwards that loan account number to our customer. [protected]@icicibank.com so, that we will initiate a complaint.

Further any query you may also call our customer care (8:00 a. m. to 8:00 p. m.) with your std code followed by 33667777.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Sajjad ali
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. sharing these details can lead to unauthorised access to your account.

On 9/3/2016 11:10 pm, null null wrote:
Dear pradeepkumar,
Are you trying to beat around the bush?
Or are you trying to pull a fast one one me?
My details are clear as you wanted and now
Better start taking actions on it instead of brow beating!
Your officer kalyani salian or something else had
Also said the same thing in the past! have some some
Hame man. i am nor your a/c holder, mind you!

If you cannot put a stop to this, say that and don't ask
Me for this and that.

With this i will be approaching higher ups,

But if they are also like you, then, you don't
Have to worry about a thing!

N. vilwadri venkiteswaran
= — = — =
Disclaimer: the information contained in this e-mail message and/or attachments to it may contain confidential and/or legally privileged information and is meant for the intended recipient (s) only. if you are not the intended recipient, you are hereby notified that any dissemination, use, review, disclosure, modification, publication, distribution, printing or copying of the information contained herein are strictly prohibited. if you have received this communication in error, please immediately and permanently delete the message and any attachments from your system.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. the sender of this message does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient/s as a result of this e-mail.

On 3 september 2016 at 17:17, wrote:
Dear sir,
Greetings from icici bank!
With reference to your email, we regret for the calls towards the details of which is not applicable to you. it is unfortunate that, despite our good intentions, you have had to undergo some discomfort. please accept our apology for this distressing experience.
We urge you to treat this as an exceptional occurrence and not as an indicator of our commitment to quality customer service. we apologize, once again for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not reoccur.
Further, we request you to provide us with the mentioned details to register a complaint regarding wrong calls:
Loan account number,
Date an time of call received
Contact number where calls received
Communication address with pin code and
Contact numbers.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Pradeep kumar
Customer service officer
Icici bank limited
Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. sharing these details can lead to unauthorised access to your account.

On[protected]:48, dhirendra jha wrote:

name: n v venkiteswaran
product: others
account no: none
application no: none
e-mail address: [protected]@gmail.com
mobile no: [protected]
telephone no: +[protected]
service request (sr) no:1
details of complaint: i am not your a/c holder. but i receive calls on my ll from your midc br. asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
pls put an end to these calls.
this phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
dhuris have given this number so that your bank cannot reach them, when they default in repayment.
the loan/s are given by midc, andheri branch.
this could mean that they donýt reside at wagle industrial estate area.
nevertheless your bank has accepted a ll number belonging to wie area.
it is possible that dhuris were allotted this number prior to 2007
but now it does not belong to them.
despite my repeated requests, your bank has not been able to solve this issue.
all that is required is call the midc branch manager and get the details of this couple.
send a registered letter to them asking them to call on the manager.
ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
last but not least, change details given to your call centre people.

i request you once again to do anything to put an end to this.
thanks



N. v. venkiteswaran
M-5/1, kashish park, l. b. s. marg, thane west 400 604. ph:[protected]

11/07/2012

To
The ceo
Icici bank.

Dear sir/madam,

Kindly refer to the correspondences, enclosed, between your esteemed bank and myself.

In spite of all these i received 2 calls again today from your esteemed bank at about 3.20 p. m. from one ms priya from phone no.[protected]. she disturbed me from my afternoon rest. (i am a senior citizen and am leading a retired life.)

From the second call i should understand that she knew that mtnl ll[protected] belonged to me. despite that knowledge she asked for one sandesh dhuri in the first instance.

Do you think you can put an end to this?

Thanks

Yours truly,

N v venkiteswaran
[protected]

21/03/2012

To
Icici bank

Dear sirs,

I receive so many phone calls on my land line[protected] from your bank asking for one sandesh dhuri and or another deepa dhuri ever since mtnl allotted this number to me in 2007.

In spite of the fact that i tell your staff that the number belongs to me and not to sandesh dhuri and or deepa dhuri; and also that sandesh dhuri and or deepa dhuri cannot be contacted on this number, they keep on calling on this number as if to harass me/my family. believe me, this has been happening at regular intervals for the last five years!!!

Sometimes your staff behave rudely as well.

On 19th instant one jayashree from your andheri office – phone no. 6518 2207 – called and was very rude with me.

Again yesterday one manisha from your bank – phone no. 6453 1595 – called but she was not rude, at least.

All my information given to them are falling on deaf years and my family and i are put to untold difficulties and harassment. and all these come from a reputed bank like yours!

I will be obliged if you can put an end to all these.

Thank you.

Yours truly,

N v venkiteswaran
[protected]

P. s. when i approached my service provider with my problem, they suggested going to police. it is not that i didn’t know this, but then i thought i would ask you first, before i seek any other remedy/ies.
Date: thu, 22 mar 2012 17:05:37 +0530
From: customer. [protected]@icicibank.com
Subject: re:'icicicare=[protected]' product: bank / new customer / [protected]@hotmail.com
To: [protected]@hotmail.com
Dear customer,

We value your relationship with icici bank.

We truly concerned about you being dissatisfied. we have taken a note of your issue and assure you that such an instance shall not reoccur again.

We wish to inform you that, we do send letter, e-mail or contact our customers over phone to keep them updated on the innovative products and services that we regularly bring out, to enhance their banking experience. we do so only for those who we think will find these products and services beneficial. we do respect your privacy, and appreciate that some of you may not want to be contacted over the phone or mail for our marketing activities.

We request you to register your mobile/contact number/e-mail at www.icicibank.com through the link 'do not call registry', which is available on the lower end of the home page. once the details are updated, it takes up to 15 days for us to remove the contact number/e-mail id from our list.

Post registering with ‘do not call registry, if you still receive any unwelcome call/ mail, please write to us mentioning the telephone number/e-mail id from which the call or mail was received, we will take necessary action.

We look forward to more opportunities to be of service to you.

Sincerely,

Pratiksha p garud
Customer service officer
Icici bank limited


From: [protected]@hotmail.com
To: customer. [protected]@icicibank.com
Subject: re: 'icicicare=[protected]' product: bank / new customer / [protected]@hotmail.com
Date: fri, 23 mar 2012 14:24:04 +1100
Ms. pratiksha,

I am really unhappy that you have not read my mail,

Or is it that you have not understood it?

Let me tell you... i'm not a customer of icici...

And at this rate i may not want to, as well!!!

Your staff are calling some tom, dick and harry on my

Telephone number. although i have been telling

That your tom, dick and harry cannot be contacted

On my number which is[protected], you people

Go on contacting on this number. no wonder the

Callers have not understood my message. now here

You are! despite my clear message which any

Lay man can understand you say that i am your

Customer... blah... blaah...

May i request you to read my mail once again and take n/a.


If i may suggest for your betterment, please refrain from

Ending stereo type letters... that too without reading and

Understanding mails you receive...

Thanks