ICICI Bank — Issue since one month no resolution

Address:	Mumbai City, Maharashtra
Website:	ICIC bank

Issue since one month
amount was not transferred to paytm account n it was debited from icic bank please its being so long

SR[protected]

Date of transaction -20 march 2017

Amount of transaction-4500

Beneficiary details-paytm

Account from which the amount got debited[protected]

Dear Customer,

As per your request, we have initiated a dispute vide Service Request Number SR[protected] .If the transaction is not claimed by the merchant, the amount will be credited to your ICICI Bank Savings Account XX1199 within 9 working days. In case the merchant claims the transaction as successful, we will raise a chargeback. As per Visa/MasterCard guidelines, maximum time to investigate disputed transactions is 50 days. Hence your dispute will be investigated .

We request you to send a scanned copy of the Customer Dispute Form (CDF) to [protected]@icicibank.com mentioning the Service Request Number in the subject. You may download the CDF from www.icicibank.com Others (at the bottom of the page) Form Center Credit Card Transaction Dispute Form. The investigation of the disputed transaction will proceed further once we receive the CDF from you.

Looking forward to your co-operation in helping us serve you better.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Kranthi

Customer Service Officer

ICICI Bank Limited

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.


On[protected]:57, Rohan Virani wrote:



Name: Rohan

Product: Savings Account

Account No:[protected]

Application No:

E-mail address: [protected]@gmail.com

Mobile no: [protected]

Telephone no: +91-0911-[protected]

Service Request(SR) No:

Details of complaint: 4500 have been debited from my account to paytm bt i haven't received in paytm account please check it n credit the amount





Account No:[protected]



Mobile No:[protected]