ICICI Bank — multiple ecs charges

May 17, 2019

Updated by VictorHawk Dear Customer,



We regret the inconvenience caused to you.



We wish to inform you that ECS is an automated clearance process, where there would be no manual intervention. System automatically debits the ECS amount from your account once we receive the mandate from the biller / bank.



The re-execution of the mandate is possible only when the Biller / Bank represents the same.



In case of ECS return due to financial reason, below mentioned charges are applicable.



1. For one ECS return in a month: Rs. 350.00 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017.



2. Thereafter, Rs. 750.00 00 plus 18% Goods and Service Tax (GST) per return in the same month.



The above charges has been clearly mentioned in the Most Important Terms and Conditions duly signed by you at the time of Account Opening. Any official document/agreement signed by the customer is valid and deemed to be understood that, the terms and conditions are read and are acceptable.



Hence, we request you to keep your account funded one day prior to the date of debit

We thank you for giving us an opportunity to be of service to you.

Sincerely,

Sainath Challuri
Customer Service Officer
ICICI Bank Limited

NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

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On 5/16/2019 2:26 AM, VICKRAM SHYAMAL KARAR NULL wrote:

Name: Vickram Karar
Account No / Application No:[protected]
Product/Service: Savings Account
Request related to: Others
Type of request/complaint: Other issues
E-mail address: vicky.[protected]@gmail.com
Mobile no:[protected]
Telephone no: +91--
Level 2 Service Request(SR) No:
Complaint/Feedback: I am being charged for ECS, on May 15, 2019 my account was deducted of Rs. 1898, 4 times I was charged Rs. 472 as ECS charges. I am really furious about this issue, I had already raised a complaint regarding this by calling your customer service, if you are going to charge me for ECS bounce or any other related for ECS I asked to stop the ECS or close the bank account as I been a such a loyal customer to you I even pay my Credit Card bills on time and you do this, Pathetic, I want the Rs.1898 refunded to my account as soon as possible and also I am filling a complaint with consumer court too, I will take this issue to social media, I have the 6 months statement where I have been charged repetitively for the ECS charges nearly I have lost Rs. 5000 to 6000. I wanted this issue sorted out as soon as possible.

Vickram Karar <vicky.[protected]@gmail.com>
1:18 PM (3 minutes ago)
to customer.care

Hello,

I want it refunded as if you check the statement I have already paid all the ECS charges and I also had raised a request to stop the ECS transaction from Federal from the same reason, please check the dates on the charges which was for February, ridiculous, I have already raised a complain against the bank on consumer court, I want it refunded as soon as possible. I am really furious about this, that doesn't mean that you empty my account, I have been a loyal customer for longer period of time, if this is the case I will stop all funds and also you will not only loose 1 customer but 2 valuable customer. Resolve this as soon as possible by refunding my money Rs. 1898.

Regards,
Vickram Karar

May 17, 2019

Updated by VictorHawk ICICI customer service hasn't provided me with any Service request number also, so that I can take it to the next level. Such ridiculous and pathetically slow and ignorant service.

May 30, 2019

Updated by VictorHawk Dear Sir,

We refer to your concern addressed to ICICI Bank.

We are arranging for the reversal of the ECS charges of Rs.1425.98 (Rs. 472*3+9.98) and the same would be reversed in 3 working days asa service gesture

We assure you the best of our services at all times.

Sincerely,

Swetha Bhandaar
Office of Head Service Quality

NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.

CONFIDENTIALITY INFORMATION AND DISCLAIMER
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act done with the endorsement of ICICI Bank.






-----Original Message-----
From: Vickram Karar (vicky.[protected]@gmail.com)
Date: Thursday, May 23, 2019 07:54 PM
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: Re: 'ICICICARE=[protected]' Re: 000H2aEDR03D6557:Re Re Level1Complaint / Savings Account


Hello,

How ridiculous customer service is this, since the first email I am asking for the complaint SR number, you are not providing it to me, this crappy service I will all post on the social media and also present to the consumer forum, first of all you are saying it was for the March ECS where as the deduction charges shows for the February and on top of that on my statement it you are deducting twice for each ECS, pathetic bank service and a liar. I want Rs. 1898 refunded right away. Or close the account. Also I will close my wife's account with you too pathetic.

On Thu, 23 May, 2019, 4:59 PM Customer Support, <[protected]@icicibank.com> wrote:
Dear Mr. Karar,

This is with reference to your e-mail dated May 22, 2019 regarding complaint on Saving Account xxxxxxxx6660.

The Federal Bank Ltd ECS of Rs. 3, 804.00 has been returned due to insufficient funds on March 19, 2019 from your Savings Account.

ECS has been presented on March 19, 2019 from Federal Bank Ltd when the balance available was Rs. 0.00 in your Savings Account. Hence, the ECS was returned.

The charge is Rs. 350.00plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable for one ECS return per month. Thereafter, Rs. 750.00plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable per ECS return in the same month for financial reasons.

We will be unable to service your request for ECS (Electronic Clearance System) cancellation through e-mail channel for the security reason.

We would request you to visit nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile or where you had placed the request for activating Standing Instruction/ECS and place a request for its cancellation.

You may also have to co-ordinate with the biller and submit ECS cancellation request.

For any further grievance with respect to your query, please write to *STEP 3* through the "Complaints" option at our web site or write to [protected]@icicibank.com.

We look forward to more opportunities to be of service to you better.

Sincerely,

Abdul Ahmed
Customer Service Manager
ICICI Bank Ltd

NEVER SHARE your OTP, CVV, URN, User ID, password with anyone, even if the caller claims to be from ICICI Bank, Bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.
CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

Vickram Karar <vicky.[protected]@gmail.com>
May 28, 2019, 11:14 AM (2 days ago)
to headservicequality

Hello,

Thank you for your response, by the way, it is Rs. 1, 897.98 (472*4+9.98), this exact amount should be reversed to my account.

Regards,
Vickram Karar

Vickram Karar <vicky.[protected]@gmail.com>
May 28, 2019, 11:15 AM (2 days ago)
to customersupport, headservicequality

Hello,

Thank you for your response, by the way, it is Rs. 1, 897.98 (472*4+9.98), this exact amount should be reversed to my account.

Regards,
Vickram Karar

May 30, 2019

Updated by VictorHawk If this is for march failed ECS, why it is deducting for February, and on top of that they are refunding partial amount.

May 30, 2019

Updated by VictorHawk Registered this issue on INGRAM, Grievance Number: 1321342