[Resolved] ICICI Bank — My Phonepe UPI transaction failed on two attempts but account has debited the amount of 1438/-.

kavirajbs

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560099
Website:	phonepe.com and flipkart.com

On 17May, 2017 when I made attempt for payment to flipkart using Phonepe UPI linked to my ICICI account. The transaction failed / cancelled for two times. But my ICICI savings account is debited with amount of ₹ 1438/- debited for the failed ransaction. So I kindly request you to refund the amount deducted for failed transaction.

The two cancelled / failed Phonepe UPI transaction ID are as follows

1. P1705171011385388062434.. another cancelled transaction ID is
2. C1705171010550028062178.

the Icici transaction Id for the deducted amount of 1438/-... The No. is UPI/[protected]/[protected]@ybl. Please kindly do the needful at the earliest.

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Jun 17, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a45eey) in the subject line.

Regards,
ICICI Bank Customer Service Team