ICICI Bank — Never received OTP on time

GunaV

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

never received otp on time, it delays by 45 min. so i can't make any online purchases. I written a mail to [protected]@icicibank.com but still no response. dont know what to do. i have isafe app to generate otp on mobile but can't be used on purchase, then what is use having that app. really stuck with icici bank OTP service.

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ICICI Bank customer support has been notified about the posted complaint.

Jul 15, 2015

Updated by GunaV I got a call from icici representative as i mailed them. The person says, There may be a problem with phone carrier, because he says OTP is generated after few seconds initiating the transaction.

I am using aircel network, but when i SMS IBOTP to 5676766 to get generated OTP immediately. for that sms i got the reply as "sorry we are unable to process your request this time, try later..". If carrier is the problem then this message should have been delayed, but i got this very quickly.

I have created 3d pin but still i am taken to OTP page when i purchase online. I tried to purchase from flipkart through credit card.

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Comments

GunaV

from Chennai, Tamil Nadu

They asked to send sms IBOTP to 5676766 to get OTP immediately, I sent it . But for that message i got a reply after 30 minutes like this " Dear Customer, validity of the OTP requested by you has expired. Please login again to access your internet banking account. Can someone from icici customer care help me on this issue?