[Resolved] ICICI Bank — not closing old account

s2singh

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500072

I have joined infosys ltd on 09 october 2017 and opened a new salary account[protected] in icici bank, infosys pocharam branch. Since i have another (Old[protected] icici bank account previously and there is no transaction done after feb 2014, so bank marked it as a dormant account also marked as false account as per transaction pattern.
After opening the new salary account they found that the previous account has a sr[protected] with false transaction (Fraud/suspicious), so they immediately putted a debit freeze on new account for privacy purpose and finally closed the new account[protected] on 09 november 2017 without any prior communication (Email/call/sms).
Upon asking details about the person who made above complaints they are saying data is not available. Since my company only accept icici bank account for salary its critically urgent. The bank (Branch) official says we are looking into it from last 15 days. But still no resolution. I want details about the person who made that complaints and why. Kindly do the needful and suggest me the way to open an account for my salary. Kindly close the previous old account or let me know the process to close it. I have already submitted the closing request to bank before a month.
I have submitted closing request on 20 oct 2017 and after that they are saying its have suspicious transaction pattern (Cash deposit), so its not possible. Kindly assist on this issue.

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Dec 19, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

ICICI Bank Customer Care's response Dear Customer(s2singh ),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 25, 2017

Updated by s2singh Hi Team,

Every time your Officials only call and ask about the problem but till date no solution. See attached response from your Team. I want a solution not response.
I have already submitted closure form and other required details to ICICI Bank, Infosys Pocharam Branch. Also visited their branch many times regarding My Account Closure and still they are saying it’s not in their hand. So, I want to ask you some questions.
1. If there is a Suspicious/Froud Transaction happen previously then where they (ICICI Bank) people till time.
2. Why they not contacted with me (Email/Call/SMS) regarding this issue while same contact details (Email ID: er.[protected]@gmail.com & Mobile: [protected]) updated in Bank Database and till date I am using same and I am receiving all banking update.
3. Why they are not giving me details about the person who made this complaint or whatever.
4. Why your Bank marked me Blacklist from All Bank Database (Even I am not able to open other Bank Account with other Bank also).
5. Also, I want to know if bank branch officials say it’s not in their hand then who have authority to do this.
6. How could you guys do this without verifying the details what is wrong & what is right?
7. Please remove my name from Bank Froud/Blacklist also send an email to bank regarding this issue as every time they are saying same story (not in our hand).
Please try to understand my situation because of this issue. It’s really frustrating thing happening. Kindly provide me a solution for this problem or tell me to whom I have to escalate this issue. Waiting for your kind response.

Thank you.