[Resolved]  ICICI Bank — payment done but recharge not done

Hi,
I am Prasanta Mandal. I have done Rs.349 transaction on 19th february 2018 throught my Jio apps via Tez UPI mondalprasanta.[protected]@okicici to [protected]@icici for jio Recharge 399plan (399-voucher= 349 payment amount). payment was done and ₹349 deduction from my bank account but I still don't have my plan activated.
Transaction date 19/02/2018
Time 12:23 pm
Rs.349
To- [protected]@icici
From- mondalprasanta.[protected]@okicici
Google Transaction ID: CICAgMDyitG5Qg
UPI Transaction ID:[protected]
I need my money back.
Name - Prasanta Mandal
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Mar 26, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2018
ICICI Bank Customer Care's response
Dear Prasanta Mandal,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4sowd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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