ICICI Bank — payment through credit card not converted to 24 months emi

I had purchased a motorola mobile phone, model - moto g5s plus (Lunar grey, 64gb), order number[protected], order date - 10 september 2017 from amazon for inr 15, 999. While purchasing the product i
Had selected the 24 months emi option but i received the statement from icici asking to make full payment. I suppose there is some error somwhere regarding not updating or informing about the emi to the # bank that is icici. Though i have received an email confirmation from your end regarding the same and i have already escalated the same to icici but they are still not ready to accept.

Amazon has been very kind and helpful to me in this matter till date, so i would again request you to kindly please liaise with the bank and sort out this issue please as you are as big as icici. Me being a common man i am not able to fight with them in this case as they are not listening to my problem.

Below is the email latest email i received from amazon team regarding this issue on my registered email id i. E dhruva. [protected]@in. Emiratesline.com;

=quote=

Your account
Amazon.in

Message from customer service

Hello dhruva,

1. Your order casio digital multi-colour dial unisex smart watch-sw002 (Wsd-f10rg) with order id #[protected] was placed using the emi option for a tenure of 24 months for the amount of 19, 996.00. The emi starts from the next billing cycle of your credit card from the order date.

2. Your order moto g5s plus (Lunar grey, 64gb) with order id #[protected] was placed using the emi option for a tenure of 24 months for the amount of 15, 999.00. The emi starts from the next billing cycle of your credit card from the order date.

I hope this helps. We look forward to seeing you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sumit k
Amazon.in

=unqoute=

An employee of icici credit card dept whos name is vinay was the worst person i have spoken to in my correspondence with icici.

Though i have received an email confirmation and text message confirmation from icici for the other product which is mentioned in the above messege from amazon costing rupees 19, 996 casio digital multi-colour dial unisex smart watch-sw002 (Wsd-f10rg) with order id #[protected] has been converted into 24 months emi. Mr. Vinay of icici very bluntly told me that this will also be removed from the emi scheme.

I request you to kindly help me out in this case please.
Dhruva haldankar
[protected]