[Resolved]  ICICI Bank — Service charge refund - ICICI Bank Home Loan App#[protected]

Address:

ICICI Bank Banashankari 2nd stage, Bangalore

Greetings of the day,

I would like to tell you a short story.
A common man had a dream of buying a house in Bangalore with his hard-earned money. He finalises property and looks for a bank who can fund loan to buy a property and finds ICICI bank as a loaner. He provides all the required documents and pays necessary charges to the bank to process the loan, after waiting for two months he finally gets sanction letter. Saying your loan has been
sanctioned and here is the document. Buyer confirmed registration date with the
seller for property registration. Here is the turn in the story. Bank people are saying sanction letter not given for the property which you have shortlisted. Due to the recent policy change, we can’t provide a loan. That common man is me. Now you tell where the mistake from my end. Due to your policy change am losing close to Rs.440, 000 hard-earned money. If you could have said in the beginning when I gave all the document saying we can fund loan to
Hakku Patra property you could have saved everybody’s time and effort.
Particulars Amount
Sale agreement ₹ 4, 05, 000.00
EC ₹ 2, 000.00
Paper add ₹ 4, 000.00
ICICI bank ₹ 14, 396.00
Agent commission ₹ 11, 000.00
Total ₹ 4, 36, 396.00
Please find the chain of events till date.
28th November 2019, Mr Venkat visited my house collect all the documents
whatever required as per the procedure.
29th November 2019, I sent a courier of missing documents as per discussion with
Mr Venkat to ICICI Bank, Banashankari Branch.
30th November 2019. I share a few more documents softcopy as per Mr Venkat
request.
4th December 2019 verification of House and Office address done.
6th December 2019, Mr.Madhu from ICICI bank visited the property for verification.
6th December 2019, Rs.3800 debited from my account towards loan processing.
7th December 2019, as part of legal requirement Mr.Venkat advised me to put an
advertisement in the local newspaper about missing GPA. As per his advice same
add request booked with a local newspaper.
7th December 2019 sale agreement of property done with the seller with Rs.400, 000
advance amount.
11th December 2019. Missing add related to GPA published in Vijaya Karnataka
newspaper.
12th December 2019 I put a public notice add in Samyuktha Karnataka newspaper
13th December 2019 when I asked for legal update Mr.Venkat said legal clearance
will be given post-cooling period of 10 days from 11th December 2019.
21st December 2019 Legal opinion cleared the same communicated by Mr.Venkat.
24th December 2019 Rs.10, 596 debited from my account towards loan processing.
16th January 2020 Seller verification done and seller-provided pan card, bank
passbook.
22nd January 2020 shared bank statement to verify sale agreement amount
deduction verification.
23rd January 2020 received loan sanction letter from Venkat.
24th January 2020 Mr.Venkat revised sanction letter saying interest rates changed
due to CIBIL score.
24th January 2020 collect one more ICICI bank cheque for Rs.8000 towards stamp
duty.
24th January 2020 requested for up to date EC same been shared.
25th January 2020 I spoke with seller and confirmed registration date would be 7th
February 2020.
I sent the above letter to the people who am addressing on 27th January 2020 exactly
one year before. The irony is even after one year still you are unable to solve the customer problem. From last, one year am doing a follow-up to get service charges to refund even after year
still is struggling to get the amount. Initially, I was doing follow-up with Manindra later he left the job and gave contact of Vipin, after few followups Vipin gave contact of Chandrasekar then he shared Shivashankar to contact. From last year, my experience with ICICI bank housing loan people doesn’t even meet the minimum
expectation. All they try to escape from their responsibilities.
Reason for writing this letter is since you didn’t give a loan you don’t have any right hold the processing charges from me on that grounds am demanding the entire processing charges refund.
I look forward to hearing from you as soon as possible to resolve this problem. Since I didn't hear anything from ICICI am failing
complaints.

Regards,
Kumar G
[protected]