[Resolved] ICICI Bank — the refund credited to my account from aliexpress online shopping app has not yet received to me

[Resolved] ICICI Bank — the refund credited to my account from aliexpress online shopping app has not yet received to me

S Saujanya Rawat from Mumbai, Maharashtra

The refund amount of $4.21 was credited to my account on[protected] by AliExpress online shopping App . I have not yet received the money in my account. On complaining to AliExpress, they said that they have already credited and provided me the ARN no of the transaction and asked me to contact the bank, but the bank authorities didn't respond about the ARN... The ARN no is 74987509042001606164838 Was this information helpful? No (0) Yes (0)
Jul 23, 2019 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Jun 16, 2019 Updated by Saujanya Rawat Sorry the ARN no above mentioned is wrong... The correct ARN no is 74987509037001853304837.. The correct amount is $7.82 credited on the date[protected] Verified Support Jun 19, 2019 ICICI Bank Customer Care's response Dear Saujanya Rawat, Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team
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Comments

Komal Nimavat

from Mumbai, Maharashtra

To transfer money, i am trying to beneficiary details but to confirm the beneficiary application asking for URN number, resend multiple time but not received the URN code for such small task.

ICICI Bank Customer Care's response, Jun 19, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (502775_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Abhikkm

from Mumbai, Maharashtra

My one assist plan is auto renewed without my approval and deducted the amount rs. 1899 from my account. I am not interested in this plan. Please deactive my plan and refund my.money.
Plan: Wallet Assist Plan
Name: Abhishek kumar mishra

ICICI Bank Customer Care's response, Jun 19, 2019

Verified Support

Dear Abhikkm,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (502775_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

OneAssist Consumer Solutions Customer Care's response, Jun 21, 2019

Dear Abhishek,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using your name. Request you to share your OneAssist customer ID along with the issue details by emailing us at happytoassist@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist