ICICI Bank — top-up loan refusal expecting commission to the icici staff

Address:

Bangalore, Karnataka

Hello to you all,

I am a customer of icici bank since 2001 (My infosys salary account). I purchased a property in bangalore on 2005 with the help of the icici bank home loan. Thank you icici bank. I moved out of india in 2004 and being living abroad since then (Uk, south africa and presently canada.)

Last year i planned to purchase a house in canada and applied for a top-up loan from icici bank on may 2016. I initially discussed with sri durga and ravi kumar and get the contact numbers of deepak rao and rajvardhan and finally end up with alex stephan.

After 9 months of slogging and thousands of contacts (Loads of emails, watsapp messages, so many phone calls, text messages etc etc) finally i was refused the icici top-up loan!!! Yes icici told me that i am ineligible! The only reason provided to me was my icici housing loan payment history! Yes unfortunately i have to skip few payment due to the internet online transaction of the currency from abroad to india.

I was dealing with deepak rao and raj vardhan for the first 6 months. I don't find proper words to describe the hardship i undergone with both of them! They definitely do not know what documents are required for the loan approval. First of all they both do not respond in emails. I have to make hundreds of phone calls (International calls). They both keep changing the requirements each and every time. Then came into picture alex stephen and thanks to him that he was acting as a professional and some what tried to help me. He fixed a date nov5th 2016 to say yes or no for the loan final decision. However, the manager deepak rao and his reportee raj vardhan did it again! The same story continued... Give me that document, give me this document, notarize it, self attest it,... Etc etc... And another 2 months gone... By this time i have already spent 8 months from the loan application date of may 2016! Also the courier charges (Twice) from abroad, notary charges here in dollars etc etc has costed me 600$... The time difference between canada and india also made it difficult to contact icici staffs.

Now nancy from insurance called for the insurance amount of 1.54 lakhs for this top-up loan (5 years tenure). I felt that was a hidden charge and i have to politely decline the insurance! (That time i never realized that this may be one of the causes for my loan refusal).

I must admit that this 9 months of my contact with these icici staffs is one of my worst miserable experience in my life! Yes i really mean. Such an unprofessional people not even knowing what they are doing, what is the procedure, what they need for loan approval, highly irresponsive irresponsible people... There was no basic courtesy to even greet a customer on phone... I was not very comfortable when i was speaking over phone because they way the icici staffs treat you..

As a nri i strongly believe after my 9 months of interaction with just these few icici staffs, whatever anti corruption movements happen in india without bribing (Its also called commission) things will not materialize even if you are eligible. Almost all my indian friends challenged me that i will not get this loan approval without resorting to unethical means and now they won and they are right. They proved me wrong but i will not give up.

I approached another bank in bangalore and you guys know what? I am getting my loan is approved soon... Now i am moving out of icici and i promise would never come back to icici. It was because of infosys we had to open our salary account with icici and unfortunately i had to stuck with you guys for last 16 years since 2001.

I am sure that icici bank losing one poor customer like me will have nothing to lose. I am one among the tens of thousands of icici customers so they just don't care.

After few weeks i applied to axis bank in bangalore and got the top-up loan approved by axis bank with ease without any effort.

Now icici bank mg road branch and koramangala branch owe me an answer to how come an existing icici customer of 16 years was ineligible and was refused the loan whereas a new bank has approved me the loan.

My intention is not to hurt anyone but just make you all aware what type of mental torture and restlessness few of you guys did to your nri customer.

Regards
Kathir.