[Resolved] ICICI Bank — unauthorized atm transactions | |||
Dear sir, on 15th evening around 6.30 pm, i tried removing rs.500/- from an atm using my icici bank debit card placed at the arrival lounge of the domestic terminal at santacruz airport. A message appeared that no cash available at the machine to dispense, and the transaction stands cancelled. As a matter of security i pressed the cancel (Red) button and waited till the screen showed that the transaction was cancelled. When i was in my residence around 9pm, i received four sms messages stating that an amount of rs.40, 094.94 (Including gst) were debited (By 4 separate transactions of rs.10, 023.60 each) between 9.12pm and 9.16 pm. I immediately called the icici bank customer service and blocked my debit card. I was issued a service request no. Sr[protected] and was directed to give a filled in customer dispute form next day, which i did on 16th february at the icici bank dindoshi branch. Along with the duly filled form also submitted 1) my self certified copies of aadhaar card, front side of the blocked debit card. I was advised to get an fir lodged and submit the copy with the bank. Accordingly, i made a complaint and handed over a copy of the same. I am informed it will take 19 days to do an internal investigation done. It is too long to wait for 19 days as it is hard earned money. Pls help to expedite. Rajashekhar Was this information helpful? | |||
Mar 22, 2018 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Feb 19, 2018 ICICI Bank Customer Care's response Dear Rajashekhar, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |||
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When i have dropped a money from teller machine without my knowledge 1000 has been detected from account balance stating that "NFS*CASH WDL*09". Please help me resolve this issue and please make sure to this wont happened in future.
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