[Resolved]  ICICI Bank — Unethical and Unacceptable Behaviour.

Address:	Mumbai City, Maharashtra, 110009
Website:	icicibank.com

This complaint is regarding a couple of ICICI officer's - One chat and one phone banking officer names Vanishka. There was a delay in Payment for my credot card in Jan and Feb 2017. I already called and advised ICICI phone banking officer in Dec 17. On 28 Mar 17, i again called to get " exception " on overlimit and late payment charges. I already made the complete payment. ICICI officer advised as payment is not reflected, i could call in April to get these charges reversed ( not all, but few ). These are her wordings. When i went online today, saw amount posted, so used chat option - The 1st person Tarun was OK. However, chat got disconnected, however the 2nd person was offender. She said, as i haven't used my card for medical reason, that does prove i am liar..I disconnected and again called and spoke with Vanishka...She said ..The lady was correct, and i need to send medical documents to prove that i am not a liar ? I have no issue's sending the same, however to prove myself that i am not liar ??? Not acceptable. When i asked the line to be connected to a supervisor, she denied and said my reason is not good enough to speak with a supervisor...Is this the way you people treat customers ? Why you have hired supervisors..Are agents responsibility to judge which call should be connected to supervisors..I even advised i would take the matter...She said, she don't care even if i would raise complaint or put a blog..This is just a beginning...I have already escalated this to 1 level grievance and would soon call in news media to broke people's perception about ICICI. You would also see a youtube video of the conversation i had withn your reprentative,