[Resolved]  ICICI Bank — [URGENT] Deduction of MAB from a jobless person's (student) account XXXXXXXX4236

Hi,

It is with a heavy heart that I have to write this mail (for the umpteenth time in the past couple of months). What started as a beautiful relationship with ICICI Bank has now become a nightmare!

Without beating about the bush, let me go back straight to the point-

1) My initial complaint was about the deduction of INR. 826 for the Demat account charges. Mind you; I don't use the Demat services of this ICICI Bank; I am not even aware of my Demat Account Number. The reason that was given (after multiple email exchanges was that since I have 2 Demat accounts against my PAN Card, this amount was charged- I have another bank's Demat account already added to my PAN)

2) Now the issue is when I first had this account created (on the 4th of November, 2015) I did not tell the executive to create a Demat account for me, but he went ahead and did it anyway behind my back. Had my Demat Account not been created that day by the ICICI personnel, I would have only one account and subsequently would not have lost INR. 826 as monthly charges for an account I don't even use

3) Coming to the MAB issue- I have been getting emails regarding the maintenance of MAB for quite some time. Now I am currently pursuing an MBA, and hence I am a student without any earnings. It is not possible for me to maintain INR. 10, 000 per month. In fact, I have secured a job offer through my MBA placements, and I am yet to join the company. I requested the Bank to grant me a grace of 2-4 months at the most, pending which this account will again be the salary account.

4) In fact, I have already published the details of this bank as my salary account to my future employer (which I am heavily regretting now, as I think it would be better if I would have closed this account altogether)

5) Calling the customer care (after hours of waiting and getting dialled off) gave me another cruel dose of humiliation which I don't think I needed. They told a currently jobless unemployed student like me to maintain the required INR.10, 000 as if it was no big deal to do so. Another executive flat out rejected any chance of help, stating, I have to travel to my nearest branch and show my offer letter to have any chance of reversing the already deducted amounts! This was also suggested during my DEMAT account charges harassment days (brings back haunting memories!)

6) I have chronic asthma; travelling outside my house to my branch would mean risking my life, but I guess that is what ICICI bank wants of its customers! Is this how the bank made 261% profit this quarter? By leeching unemployed students' money?

7) I want, no, I demand an answer! And yes, I have complained multiple times to consumer forums, but this time, I am also going to use social media to garner attention.

Please find my account details below-
Account Number:[protected]

Account Type: SAVINGS

Bank Branch: SURYAKIRAN APARTMENT, BLOCK C, FS 1, VIP RD, --- WESTBENGAL KOLKATA 700059

Branch Code: 001617

Name of Branch: Rajarhat Gopalpur Baguihati Branch

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Regards,
Biswadeep Ghosh Hazra