Icici Lombard — car insurance payments made, promised coupons

Address:

400058

Hi my car insurance xuv 500 mh 48 s 6182
Is due on 28 august. I have a tata aig insurance currently. Wanted to switch to icici. I had a few callers from different agencies calling me up with different quotes, most of them for icici lombard.
I had one miss soumya and mr adnan calling me from one of your agencies mobile nos [protected] and [protected]
They gave me a quote of 26800 for a zero depreciation policy. I have a copy of their quote with an idv of 950000
Mr adnan also promised me of a free service coupon of 5000 which can be used for servicing, oil change etc.
They followed up with me continuously for 10 days. I asked them to send me a mail on the same, but mr adnan said i cant send a mail of the coupon as i will only receive it after i take the policy.
I asked others and they said that they havent heard of any such coupon and they were mis-representing.
But they kept foloowing up with me. Eventually i aggreed and then they sent me a link to make the payment through paynimo.
I made the payment online
Payment txn no[protected] on 25/7/2017
Then they sent me msg saying there is no coupon sir as it was an old scheme and its not there.
Then they asked me if they can process the policy without the coupon. I had my friends father missing so was busy in helping him search his father, and this people kept pressurizing me if they can process without the coupon. To which a few times i responed saying process the policy and i will take them to task about the coupon. They wanted me to agree without taking the coupon. She even sent me emotional msgs saying she might loose her job etc.
I had before taking the policy asked them to mail me their office card and no and address.
They sent me a card of mr. Panchamrut penkar.
1st floor, george mansion. Lbs road, above axis bank, uthalsar naka, thane west 400601 mobile-[protected]

They kept sending msgs and calling me saying they can process the application only if i agree to take it without the coupon and if not they can refund my money.
Today i said please refund my money, they said they cant i will have to do it myself throgh the same payment junction,
I told them they would send me refund is what they said and now they want me to get my refund my self.
I have been continuously cheated and missrepresented by this peopl. Why are surch people working with icici, i have my business acount, personal account with icici, and hence wanted my motor insurance also through icici.

And i have a very bad taste now. Leadi ng me to make a complain now.
They have called again and said they are sending me a card of area sales mager of icic and they have sent me a card of mr. Dipesh agarwal cell no.[protected]. I want to kmow if this guy is emplyed by icici or the agency.

Kindly look into the problem and call me.

Need some urgent solution.

Regards
Nester edward
[protected]
[protected]@gmail.com