[Resolved]  IFB Appliances — ifb supplied faulty product -20cs2 microwave oven - customer care not responding

Address:

Mumbai City, Maharashtra, 400094

Dear consumer complaints team,

Recently i purchased an ifb convection oven -20cs2 model through amazon. Date of purchase 30/07/2019.

It worked fine for 2 months. But since the last 2 months, some functions stopped working. So i registered a service complaint with ifb customer service. After 2 visits, the service engineer replaced the touch panel and assured that everything is ok.

But after one day again the oven stopped working. So i again registered a complaint with ifb care informing them that it is not a touch problem, but rather a faulty logic board. But after several requests, we just receive feedback calls from ifb goa office, but no engineer has attended the problem. Now only one function "express cooking"is working occasionally. All other functions are disabled. We have made several requests to the customer service through phone and online requests. But the service is still pending since the last one & half months. We are unable to use the oven since the last 2 months

I have registered online complaint through "get in touch"option, but not yet received any service ticket number for tracking.

This appears to be a problem with the "internal program logic" circuit and a faulty product that ifb has supplied. Now the oven is not functional. I request you to reach ifb to help me replace this faulty product before the expiry of the warranty period 12 months.

It is now under full warranty period. Date of purchase 30/07/2019.

This careless attitude of ifb service center has left us with no option, but to eat cold food with our family.

Best regards and thanks
Srinivasan
Mobile: [protected]
C 7 sarang, anushaktinagar, mumbai-400094
Email: [protected]@yahoo.com