[Resolved]  IFB — Complaint No RK909700 registered on phone no.:[protected]

Address:

Thane, Maharashtra

This is to bring into Notice that i had lodged a complaint for servicing of IFB Front Load washing machine ( Model : Executive Plus ) The service center whom you have contracted this service ( Rajan Siemens Washing Machine Service center ) has not done their job satisfactorily. the person who repaired the machine charged Rs 3100/- for the repairs without providing any receipt saying that the bill will be mailed to you within 24 hours. this bill on email was never received. Further to bring into notice to you is, when we 1st put the machine into use after repair, it was still not functioning. Even after numerous calls to mr Suraj who came for the repair, he did not respond. after some days, his mobile number ([protected]) came to be switched off. This is not the kind of service you provide to your customers who trust the brand and go for such expensive front load machines. If this complaint is not given due attention, i regret to say that i will have to approach IFB head office.