[Resolved] IFB — delivered damaged washing machine | |||
I purchased IFB washing machine as the following model on 8/4/2014 Sr no[protected] Senorita Aqua sx - 025026 wtsenaqsh6010b They delivered the washing machine with paint defected condition on its body. I asked the IFB business authorities, but they are not replacing the defected item with new one. What is the steps to take legal action on them. Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Apr 11, 2014 IFB Industries Customer Care's response Dear Mr. Kannan, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
 1 Comment | |||
Comments
I have purchased a IFB Eva aqua SX LDT front load fully automatic 6kg washing machine/Sr No. 012291 from popular retail shop "Vasanth & Co" on 22 May 2016 but they have delivered a broken/damaged washing machine to me. Two days later couple of person came from IFB for installation and they unboxed, noticed and informed me that it is broken. Then I went to retail shop to complaint, they said that it would be replaced by IFB itself and they have sent my details to IFB. Laterly a person call from IFB named "Praveen Raja" and asked me to send my details, machine serial number and bill copy via whatsapp. I did as like he wish. He said that it would be delivered in 2 days. but everyday when I enquired about my machine, he used to say by tomorrow or today. And today 27 May 2016, a women called from IFB and verified my delivery address. but until now, I haven't received my machine yet. what the hell I did wrong in this? choosing the IFB over other product only the wrong thing i had made. can any one please help me to take legal action on them?
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