[Resolved] IFB Digital 6 Kg Washing Machine — Complaint not attended properly and not repaired | |
Dear Sir My customer ID is 1701748 and I had lodged complaint on 07 May 2014 and my ticket No is 11381616 but he could not solved the problem but he charged Rs.350.00 for attending. Then again compliant registered on 18 Jun 2014 and ticket No is 11498432, on 19 Jun 2014 the ticket No is 11498432 and today complaint No is 11510413 but till date the compliant not solved not repaired. The problem is continuously the motor belt is sleeping/removing from the motor pulley/bush. The mechanic ( coming from M/s RSJ Enterprises, Mr. Srinivas) informed that the complete motor will be replaced. The motor is working properly. The mechanic could not solve the problem due insufficient training he got. Kindly attend the problem with good knowledge person and solve it please. thanks with warm regards M krishna Dass [protected] Was this information helpful? | |
Mar 20, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Jun 24, 2014 IFB Industries Customer Care's response Dear Krishna Dass, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Jun 26, 2014 IFB Industries Customer Care's response Dear Krishna Dass, Thank you for your feedback. We are glad your problem is resolved and you are satisfied. Assuring you our best services in future. In future for any concerns, please call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Alternatively, you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |
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+91 88 5376 9434
+91 33 3048 9299
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Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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My compliant ticket No 11510413 has been solved by Mr.Rajesh from IFB. He has done excellent job and now my washing machine working properly with minimum expenditure. He replaced shock absorb both side of washing machine and he having good knowledge about washing machine. Such staff are appreciated at all level. Once again thanks lots to IFB team and they are real team. Thanks.
With warm regards
M krishna Dass
[protected]