IFB — Dishwasher not taking in water since 10 days

Address:	Kanpur, Uttar Pradesh, 208002
Website:	ifb

This is to inform you that I, Mr. Ajai Kumar Gupta, had purchased a dishwasher (MODEL ---NEPTUNE, SERIAL NO.214214) From your so -called reputed company IFB . It has been 5years since the purchase and the machine worked smoothly all these 5 years. But recently it had encountered with a problem that the utensils were dripping with water even after the final wash. I called on your toll free no[protected] and filed our complaint and then i received a message which I have attached in the mail.I got my ticket no. As 16784267.I thought that being a reputed company some major kind of response will be shown. A guy named RAVI GUPTA came to my house to inspect our machine on 8th November 2015. He assured me that the machine was working perfectly well and used the word "100℅ " to pay stress.Then he told us that the warranty period of the machine was over so it required an ANNUAL MAINTENANCE CONTRACT (AMC).FINE !! I paid a grand total of Rs. 3306 and confirmed the AMC for 1 year but the very next day the dishwasher didn't work at all. I felt betrayed because your company's guy had said it was 100℅ perfect working. We called RAVI GUPTA on this no. [protected] on 10th November 2015. He talked to me and me wife in the MOST POSSIBLE RUDE manner and said that all this was none of his business. The I called Mr. Ranveer (PH no .[protected]) on 16th November at 10:52 am .He assured us that we will be attended on the same day.Since then we are waiting like because
I purchased a dishwasher from your dumb company and your irresponsible company guys are saying its not their business. So IFB can you tell me that "whose" business is it? .I have never come across such an irresponsible company and clients with such impolite behaviour. I am feeling that it was my biggest mistake that I chose IFB over ...LG and Samsung. I will never suggest your company to any of my friends or relatives for purchasing any appliance. Your company and its service is a total cheat and fraud.!! I was going to purchase an AC from your company ...thank god I did not buy. Your company does not know how to treat customers. Companies like yours make a fool of the customers making them feel helpless and frustrated.
I' m afraid ..if your company does not attend my house within 2 days I will report this to a higher authority...let me tell you that for a good company which you are NOT...the customer is the highest authority.
Hoping for a prompt action.
Mr. Ajai Kumar Gupta
PH.no. -- [protected]

7/180, Swaroop Nagar, Prem Ratan Vatika Apartments 511, Kanpur.

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