[Resolved] IFB — Ifb Ac not working | |||
Dear team, My name is arpit seth and contact no. is [protected]. I have purchased an ifb Ac in the month of march 2014. At that moment the Ac was not cooling I contact the retailer they arranged an local engineer and who said that the stabilizer need to be change. We changed it. In the month of may 2014 the machine went dead. We ccontact the customer care they arranged the engineer after Three days who said pcb is damaged. After 2days it was replaced. Again the same thing happened in the month of July 2014. Which again took 4 to 5 days for replacement of part. Now again tonight on 2 of august 2014 we are again. Facing the same problem in want my machinery to be replaced, or else I now forward the complaint to consumer court. Regards Arpit Seth 11.[protected]@gmail. Was this information helpful? | |||
Mar 16, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Aug 05, 2014 IFB Industries Customer Care's response Dear Arpit, We are sorry for the delay occurred.Your issue has been taken to the concerned department, we will revert you soon. IFB Team | |||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Thanks for showing kind support that after 3 days I m still waiting for a postive reply from yourside. If this kind of such quick and fast response system is maintained by such a big organization like ifb gervinances team then the third class service made by your local service team is correct. As if you can't make a reply from their these service team has full justification to there job and sorry to say that this kind of serivce is not acceptable at all.
For your information I have logged on sunday for which your engineer visited my residence but still the same issue has been raised as the pcb was faulty. Still after 3 days the same has not been replaced and no satisfactory response has been provide neither by you people nor by team sitting in Meerut.
When I asked the team for change for machinery they said they can't change the machinery else I could go to consumer court if wish to. And the response from your side seem to be the same.
I urge you to either provide me a solution or replace my machinery and refund my amount or else I will have to move to consumer court with no other option .
Waiting for your respone at priority basis.
Regards
Arpit Seth
11.[protected]@gmail.com