[Resolved] IFB — IFB Service | |||
Dear Sir, I have extend the Warranty of IFB WashingMachine-Front Door.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Recently I booked the compliant that there is crack on the Doorand they have taken thecomplaint . Even after two months they have not clear the complaint. How do I go consumer forum on this. Thanks and regards A Y N YADAV Was this information helpful? | |||
Apr 2, 2017 Complaint marked as Resolved Verified Support Aug 05, 2014 IFB Industries Customer Care's response Dear Mr. Yadav, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you. Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |||
 2 Comments | |||
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Complaint Number which raised on 20-Jan: 14737466
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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On top that i have raised one more complaint on 20-Jan ont he same issue and no one attend till 22-Jan, i called up serval time to CC and they told me, they already escalated from their side, and ask to call Technician by providing me number (Here i am not sure what exactly CC team is doing) which No answer after make 10-15 times calling to the number. And after i called back CC they provide Technician manager number which is not working and so CC team provided me branch manager and area manager number as well which are not functioning.
On 21-Jan evening i again made a call to CC and force them to connect next level Person (B S) and he told that with in 24 hrs problem will resolve, but no one called me up or even inform about the status.
Today (22-jan) i made a call again to CC where there is no answer from CC side and still they are escalating things since 21-Jan.
I am not sure why IFB is giving such rights to that agency where they are not addressing / resolving the issues of the Customers even after paying AMC ( Annual Maintenance Charges).
I hope some action should be taken on this.