[Resolved] IFB — ifb service contractor

 
1 Review
Paramakudi, Ramanathapuram District, Tamil Nadu, India
 Murusathees on Feb 13, 2019
After the completion of 4 years warranty on[protected] I have paid Rs 2714 for 1 year AMC. Our M/C gradually getting have vibration with sound. I booked complaint The service personnel checked the M/C and reported that shock observer only faulty should be replaced.On[protected] new shock observer provided but the M/C getting heavy vibration with sound.Again I booked complaints several times in Toll free customer care and service centre at Ramnad. On[protected] a service person checked and reported that the following spares should be replaced ie
1 SS Drum
2 Drum shaft
3 Drum shaft bearings and
4 Front cover rubber washer cost ₹ 2000 to be paid by customer
Nearly more than 75 days the M/C was not working IFB is a world famous No 1 company Why the wrong technical report from the service men and delay in attending. please immediately arrange for attend the unit as early as possible I hope and prove you are No1 company in the world
Thanking you
V.Murugesan
Sub Divisional Engineer
BSNL Rtd
Cell [protected]
Mail [email protected]
Complaint marked as Resolved Mar 24, 2019

Complaint Status


[Feb 14, 2019] IFB Industries customer support has been notified about the posted complaint.
Updated by Murusathees, Feb 15, 2019
Please
Make fast
Everyday washing hand
Thanks
Verified Support
IFB Industries Customer Care's response, Feb 15, 2019
Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
IFB Industries Customer Care's response, Feb 21, 2019
Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
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