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Washing Machines
IFB Industries

[Resolved]  IFB — ifb washing machine service issue

Address:Chennai, Tamil Nadu, 6000116
Website:IFBappliances.com

I am owning a IFB Washing Machine, which has never been serviced, although was scheduled for service 6 times, however the technician never attended. Recieved feedback calls, and reported about the missed appointments, and nothing was done. Called customer care, explained the situation and was promised that they will book a free service. Later, got a call from technician, and was informed that free service will not be provided. Called customer care, and had a pathetic customer service from Krishna.

Looking forward to hear from you about my service for the washing machine.
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Nov 13, 2019
Complaint marked as Resolved 
Got a call from a lady from Goa Office, and she sorted the problem by sending an Engineer to service my washing machine. It has been sorted now.
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2019
IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES
Verified Support
Feb 05, 2019
IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us back if you require any further assistance. Kindly share your valuable feedback.

Regards,
IFB APPLIANCES
Nov 13, 2019
Updated by Harisyd Thank You IFB and Complaint Board, issue has been sorted.
Complaint comments 
1 Comment

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Comments

Since I bought the machine i hv faced so many problems now its one part called pcb is damaged and the cost of it is 2500 which the serviceman of ifb is telling me plus he will charge extra 590 for visit. This is highly ridiculous
Reply
IFB Industries Customer Care's response, Feb 5, 2019
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase

any further assistance.

Regards,
IFB APPLIANCES

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    +91 88 5376 9434
    +91 33 3048 9299
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    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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