[Resolved]  IFB Industries — Air conditioner service

Address:Khammam, Andhra Pradesh, 507002
Website:www.ifbappliances.com/about-us.html

I U.Krishna have owned one washing machine and two no.s A.C., s of your reputed brand.
But the I feel very sorry(sorrow) to say that i have several times requested for servicing of air conditions. But you have not responded well. My August complaint is also in open condition. I have several times called customer care but they didn't responded well.
Herewith i am sending my customer id s and complaint no.s for further action.

Customer i.d. : 10605354

Customer i.d. : 11203205

and my complaint no.s are[protected],[protected]

both are pending and i have also previous complaint no.s if you ask i will send

Once again i bring to your notice that you are totally failed for giving me service in this

concern as you promised to give three free services for A.C.s till date you have not done a single service for my A.C.s as the time period is also coming to end.

Hence i request you to extend my service period to next year also if possible because the negligence and carelessness is from your side.
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Mar 16, 2017
Complaint marked as Resolved 
IFB Industries customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2016
IFB Industries Customer Care's response
Dear Krishna,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.
Verified Support
Mar 15, 2016
IFB Industries Customer Care's response
Dear Krishna,

Thank you for your feedback. We are glad your problem is resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.
Complaint comments 

Comments

No need for words
i have already listened so many words from your customer care service (Ashok is also lifted his hands)
action needed

still i strongly not believing your words
The great service you done I will show you in photos

IFB a big MNC company is using tooth brushes to clean ACs

The service person a mug in one hand and a cell phone in between ear and shoulder and tooth brush in one hand is doing service of a reputed company

He came with one screw driver and a tooth brush

The owner should assist him

He came at 6PM and completed by 7.30 pm

After his service we cleaned our bed room for 2 hours

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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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