[Resolved]  IFB Industries — amc done by ifb person for washing machine but ifb denying such amc

Address:

110089

Sir,
It is to bring into your notice that i received a phone call from ifb (+[protected] on 27-feb, in a bid to inform me that the four-year warranty of my washing machine ifb senorita aqua vx has expired. Simultaneously, the caller also apprised me of my particulars viz. Complete address, email
Address, registered mobile number, machine model, date of warranty etc (All of this data was available with ifb only). The executive then went on to explain the charges and details for 2-years amc and also mentioned about the ongoing 25% discount, that was apparently valid till 28-feb. Upon further discussion, the caller asked for the payment to be made in cash, even though i insisted on writing a cheque in the favour of ifb. He cited the reason for the same to be that the cheque would take 2-3 days to clear, and that by that time, the 25% offer would not be applicable. Resultantly, i asked the ifb executive to send an ifb representative to my home to collect the payment (Rs. 4292 - price after 25% discount).
On 28-feb, i called the toll-free number of ifb[protected] at 1430 hours, the call lasted for 7:27 minutes. I made the call to primarily double check the above mentioned discussion with the ifb executive. During this call, the same particulars were again confirmed with me. I was assured
That i should go ahead and pay the ifb representative the agreed sum provided that the ifb representative is dressed in company uniform and is carrying the valid photo id card and ifb receipt book. At around 1445 hours, the ifb representative (Name: harukh, mobile: +[protected] called me and arrived at my doorstop. As per the instructions given by the ifb executive, i checked for proper uniform, id card, ifb receipt book. Upon confirming all of this, i proceeded with the payment and thus, a receipt was duly issued in my name. Thankfully, i took his photograph, and that of this id card. And his arrival/departure from my home was also captured in
My cctv. On 4-mar, i observed that my washing machine was suddenly displaying a ‘door error’. Resultantly, i called the toll-free number of ifb[protected] at 1400 hours to register a complaint.
On 6-mar, an ifb representative (Mobile: +[protected] arrived at my home, and asked for amc papers. He took photos of the same, and shared them with this subordinate in ifb. Within a few minutes, he received a call from his subordinate only to be told that the amc is fake, and that someone has fraudulently collected money impersonating as an ifb representative. Nonetheless, the ifb representative checked my washing machine and informed that the pcb and door lock are not functioning properly, and that they need to be replaced. He then left my home, informing me that he would call me back after discussing the matter again with his senior. I waited for his call but in vain. I then called him at his personal number (+[protected] and he shared with me contact details of his senior (Name: pradeep kumar; mobile: +[protected]. I then called pradeep kumar, and he informed me that there has been a fraud with me, and that he has drafted the entire matter in an email, and shared the same with his senior. He also told me that till the time
He hears back from his senior, he cannot proceed further with the repair of my washing machine
(This update is as of 1630 hours).
In view of the matter as explained above, please look into the matter urgently. As it can be clearly seen, i purely acted as per the recommendations and guidelines suggested by ifb. It is also to be
Noted that during the first call that i received from ifb (+[protected], i was convinced beyond doubt that it’s a genuine call, since all my particulars were shared with me, the very same particulars which are available with only ifb.
A very important to note: upon doing my research in this regard, i stumbled upon a similar complaint (Of fraud in a similar manner) logged with ifb. I’m providing the link to the same for your perusal: https://www.consumercomplaints.in/ifb-industries-fraud-done-by-their-service-eng...⇄
Thus, i suggest that ifb owns this matter end-to-end and helps me with the resolution (Which includes the repair of my washing machine) as soon as possible.