[Resolved] IFB Industries — aqua front load

Sneh deep

from Jalandhar, Punjab

Address:

Gurgaon, Haryana, 122001

Hi Team,

This is to bring in your kind information that I bought an washing machine on 27th Oct 2016, Aqua model front load, in which I have been given full warranty for 4 years, and till 10 years it’s the service parts guarantee, now my question arises is this since when I bought this I have been complaining of something or other, now my panel and door lock isn’t working, after registering a complaint I just get a response from your team is this that I need to pay for the touch panel, why shud I pay when my electronics is in warranty, is this the service provided, if yes then I think I need to go legally as I m fed up from IFB now, i[censored] can get my electronics replaced that’s fine if not then I need to go thru to you legally…

With Best Regards,
Snehdeep
[protected]
[protected]
Reg email id : Snehdeep.[protected]@gmail.com

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Oct 14, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Aug 31, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Sep 02, 2018

Updated by Sneh deep Why you have given me the estimation cost of my washing machine when its in super warranty that means you people just know how to cheat your customers and mint money...

I will not pay for anything ...

Sep 02, 2018

Updated by Sneh deep When my machine is under 4 yrs super warranty why shud i pay for anything even though its always been an defaulting machine so i want this machine to be changed, will it be changed or do i need to go legally...

Verified Support

Sep 04, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We're already sorting this out for you and will get back to you with an update on this ASAP over the phone or via email.

Regards,
IFB Appliances

Sep 04, 2018

Updated by Sneh deep Dear Team,

I Just get a call from service center saying that we will not replace ur machine nor we will repair you have to pay for the part... How much time will it take to resolve from your end till that time i will hire an laundary person for my clothes and then i think IFB will pay the bill of my laundry??

Sep 05, 2018

Updated by Sneh deep any update or should i file a case against you people...

Verified Support

Sep 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on provided number but unable to reach. Our technician has ractified your issue. Do write us back incase any further assistance.

Regards,
IFB Appliances