[Resolved]  IFB Industries — bad attitude of area service people and very rude don't even know how to address customers

Address:

Thiruvananthapuram, Kerala, 695005

I am using ifb elena steam washing meshing for the last 4 years.
Unfortunately my machine’s detergent dispenser drawers broken. I register a complaint regarding my complaint. After 2 weeks i got a call from trivandrum customer service centre did any technician attended your complaint..? Again after 1 week i got another call from the same service centre
When i asked for the detergent dispenser to be replaced the trivandrum ifb service centre, the service manager refused to sell the spare part and said that they would replace if i pay rs 600 as service charge plus 200 being the cost of spare part namely (Detergent dispenser). The reason for the complaint is i talked to the area sales manager then he said that other service centres like bosh siemens are charging more than 1000 rs for technician attending complaints and one technician will come with this spare parts that’s why they are charging the amount. Again how can a company refuse to supply spares if we can fix it by ourselves
Ur after sales service is very poor. This is not my new experience.in past i suffer with the same condition