[Resolved] IFB Industries — Broken ifb dishwasher received for the second time! Cannot get installed. | |||||
We purchased IFB Neptune VX model of dishwasher directly from the company. We received it on 8th January 2016. Only one person had come to deliver the product. As it was heavy he told me he will hire some help and that I will have to pay Rs.300 to the labourer. when I refused to pay him a person from the company called me to tell me if I do not pay 300/- product will not be delivered. When I refused again they agreed to deliver it without any charges. When the installation person came he found the door lock of the machine was broken. He tried to repair it but later said the machine will have to be replaced. After several follow ups with company and service personnel second machine came on 14th January 2016. Installation person came next day and again this time the door lock was broken. He tried to repair it but later said the machine will have to be replaced. Invoice no. : [protected] Serial no.:[protected] I have been following up since then. they give me some complaint number and each time the complain gets cancelled. Current complaint number is [protected]. They have my money and I have a broken, uninstalled machine! I have called up helpline numbers, the vikhroli office but nothing as happened. All the executive numbers- pooja, preeti, vivek... area manager, branch coordinator, branch manager: [protected], [protected], [protected]... none of these numbers work. if it connects no one replies! Was this information helpful? | |||||
Mar 20, 2017 Complaint marked as Resolved IFB Industries customer support has been notified about the posted complaint. Verified Support Jan 23, 2016 IFB Industries Customer Care's response Dear Purvee, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team. Verified Support Feb 04, 2016 IFB Industries Customer Care's response Dear Purvee, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team | |||||
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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As you have replied here let me inform you I have now registered a complaint on the National Consumer Helpline Ref. no. 651759 (Jago grahak jago official website). Next step would be to move to consumer court.