[Resolved] IFB Industries — complain about brand new maxi dryer I purchased from paytm

Chumben Ezung

from Delhi, Delhi

Address:

797001

I have purchased a brand new maxi dryer from paytm and requested for an installation and the technician cane and said that the washer was damaged and need tl be replaced and he said thar he will do the needful since the product was pf 4 years warranty . And it's been two months and i still haven't got my problem sorted out and the service centre ([protected]) has stopped answering my call and when ever they do they say they will call me back in 20 minutes which they never do .
Please as a customer i am left with no choice but to beg for the service i was promised for purchasing a product which i felt i coul trust.
I will enclose my receipt or invoice.

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Jul 28, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We are sorry to learn about the unpleasant experience you've had with our service. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Jun 27, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has ractified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES